Feel the power of ESCAUX
Integration with your business processes
LESCAUX understands your business needs for communication and provides advanced support for your business processes.
Integration with your business processes
The ESCAUX UCS is a modular and scalable architecture that fully supports your company, no matter what happens. We understand your communication is mission critical and have redundancy built into our architecture to support your business continuation and disaster recovery plans.
Read more about the unique ESCAUX UCS and business continuation support here
Receptionist solution
ESCAUX net.Console is the perfect solution for receptionists and operators ! It offers all the features of a standard console, with the additional ESCAUX advantages.
| Other consoles | ESCAUX net.Console | |
| number of queues | limited | UNLIMITED |
| number of operators | limited | UNLIMITED |
| business application integration | no/limited | EXTENSIVE |
| unified communication | no/limited | EXTENSIVE |
| platforms supported | proprietary / PC | PLATFORM INDEPENDENT |
| standards supported | proprietary | OPEN |
In addition to this, ESCAUX net.Console offers all of the advantages of IP telephony and the ESCAUX approach.
Call center solution
Professional communication. Professional business.
ESCAUX offers a specialised solution for your call center. It works how you work, because it integrates with your business applications, like your CRM. Because of this, your call center agent will see who's calling and act correspondingly. This improves your customer relations and your professional image.
You can set up your call center in the way you want. A supervisor can monitor the performance and assign agents where they make the most impact. Automatic call distribution is supported, including skill based routing, priority queueing and queue overflow mechanisms. The call center can easily be integrated with Interactive Voice Response (IVR) menus, voice mails and any of the ESCAUX UCS features.
The operator console from ESCAUX was one of the most complete and the best we could find...
