Maximise your Escaux solution
ESCAUX wants to help you to maximise your solution. A dedicated site with documentation, user guides, tools to follow up on your pending tickets, and much more is at the disposal of our customers and partners.
Need support from an ESCAUX engineer?
Our service team processes have been designed based on ITIL best practices. This guarantees that the right level of support is given at any time.
Regular support requests
- Your name
- Your e-mail address
- The name of your company
- A telephone number where you can be reached
- A detailed explanation of your request or problem report.
In return you will receive a receipt confirmation including your ticket number.
Urgent support requests
In case of urgent problems, when you need to speak to a support engineer: create a ticket as explained above, then call +32 2 686 09 09.
In case you have a special SLA-agreement, please consult your contract for specifics.