Turn your communication into a competitive advantage
Bring your customer service from ‘good’ to ‘great’
Whether it is answering a simple call or handling a more complex conversation in a call center. Your customers expect prompt and accurate service. And of course: you don’t want to miss any important calls from customers or prospects either!
Differentiation through information
Your organisation disposes of a wealth of information. Your CRM contains customer details, order history, payment information, and much more. Your employees’ calendars contain valuable information on availability, back-up and so on.
Wouldn’t it be nice if you could leverage all this information to make your communication more effective and further elevate your customer service?
End-users are lost in front of applications and devices
End-users are increasingly confronted with a multitude of devices (fixed phone, mobile phone, PC, tablet, ...) and applications (telephony, e-mail, chat, company phone directory, customer database, calendar tools).
Depending on the situation, they can choose the most effective communication tool. An integrated approach, with a single and device-independent communication portal, can dramatically simplify the life of your users.
How do you define the workplace?
Your employees become more and more mobile. The need to communicate is universal; the chosen communication tool and device are merely a way to execute the communication need.