User Guide: Eyebeam 1.5

For complete suppliers version of manual please see : http://www.counterpath.com/assets/files/190/eyeBeam_1.5_User_Guide.pdf EYEBEAM_EN.png

1. To make a call

Click the digits on the screen keypad (1) or use your PC keyboard.

2. Answering a call

Click on "DIAL" (4)

3. Call Hold and Resume

During a call, press "HOLD" (8) : the call is placed in on hold and music is played. Press "HOLD" again to retrieve call.

4. Mute

During a call, press "Mute" (10) : (no music is played)

5. Call conferencing

Make a call to the first party. Make a call to the second party (and more if wanted, maximum 6) Press "CONF" (17) to start the conference.

6. Unattended call transfer (blind transfer)

During a call, press "XFER" (7), dial the number, and press "XFER" (7) again. Third party is not informed about transfer!

7. Attended call transfer

During a call, select another available line (the first line is automatically put on hold). Dial the number, inform the 2nd party, press "XFER" (7) and select the line associated with the original party.

8. Redial

Press "REDIAL" (13) to dial the last called number.

9. Volume Adjustment

Slide the volume bar during a call to adjust volume of communication.
  • Left volume bar = microfoon volume (10)
  • Right volume bar = speaker volume (15)

10. Record a call

During a call press "REC" (12). Recorded calls are saved where you want. Right click on the eye-Beam / settings.
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Go to Media / General : click on " Directory"
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Click on Apply and OK

11. Flash

  • If you are on a active call, press "FLASH" to provide a new line : the active call is put on hold
  • If a call is coming in, press "FLASH" to pick up the call
  • If a line is on hold, press "FLASH" to pick up the line

12. Contacts / Calls

Click the upper right arrow to expand the Contact drawer eyeBeam_1_5_User_Guide_pdf__counterpath_3.png Here you can manage your personal contacts.

13. Call forward all

Users can set their softphone to forward incoming calls to a desired phone number :
  • 1. Access the Settings dialog by right-clicking and choosing Sip account Settings...
  • 2. Select Properties -> In the "voicemail" tab, select "Always forward to this address" and enter the phone number to which you want to forward calls
  • 3. Click on "OK" - click on "close".
ALERT! Do not forget to unselect "Always forward to this address" when you want to stop this, because the softphone doesn't display anything to remind you the forward is active.

14. Importing contacts

You can import a contacts list from:

  • a comma-separated file. Use this method to import from a Microsoft® Excel ® file. You will first have to set up the file. See below.
  • a Microsoft® Outlook® or Microsoft® Exchange contacts list (a *.pst file).
  • a vCard file (*.vcf file). A vCard is an electronic business card that is often attached to an email. The new contacts will be added to the existing contacts.

  • 1. Click the Contacts menu and choose Import. The Import Contacts wizard starts.

  • 2. As soon as you click Finish on the wizard, the Contacts tab in "EyeBeam" is updated to show the imported entries. In order to view availability of contacts, you must modify the appropriate entries by changing the Show this contact Availability checkbox. See above for details.

Setting up an Excel File for Import

  • 1. Remove any introductory text or headings from the top of the file. (You can keep text at the end of the file : it will be ignored during the import.)
  • 2. Insert a blank row as the first row, then insert the headings that "EyeBeam" will use to interpret the meaning of each column.
The columns can be in any order. The most popular headings are:
  • display_name
  • entry_id
  • given_name
  • surname
  • postal_address.
  • 3. Save the file as *.csv.

Exporting Contacts

You can export a contacts list to a comma-separated file, a ".pst file" or a ".vcf file".
  • 1. Click the Contacts menu and choose Export. The Export Contacts wizard starts.
  • 2. When you click Next, the export starts. The result is:
for an Outlook export, the existing ".pst file" is updated to include the entries from the "EyeBeam" contact list. If Outlook is open, the entries immediately appear in the Contacts list. All information in the "EyeBeam" contacts list is exported to Microsoft Outlook. Only information that can be displayed in Outlook actually appears in the Outlook Contacts window. Typically this means that all SIP addresses are exported (and stored in custom fields) but not displayed in Outlook. For other formats, a new file of the specified type is created.

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