Escaux net.Desktop User Guide 2.27

Preface

Copyright 2012, Escaux N.V. / S.A.

Confidentiality

The information contained in this document should be treated as confidential and should only be shared with Escaux customers. Under no circumstances and under no form should any part of this document be transferred to third parties.

Scope of this Document

The purpose of this document is to allow the end user to understand and use the Escaux net.Desktop application. The Escaux net.Desktop is a platform independent PC application capable of running on various operating systems. It is supported on Windows XP, Windows Vista, Windows 7, Mac OS X and Ubuntu.

This document describes the usage of the net.Desktop.

net.Desktop comes in four versions: X100, X300, X350 and X500. The list below shows the differences between the three versions. Features that are only available in the X300 or X500 version are also marked as such in the documentation.
  • net.Desktop X100: features the management of your intentional status, and the quick dial feature.
  • net.Desktop X300: X100 extended with an unified directory for look-up of contacts in your company and look-up in any database in your company. Communication history is kept per contact. Call list functionality, status and presence are available. Voice mails can be managed from the GUI.
  • net.Desktop X350: X300 extended with instant messaging.
  • net.Desktop X500: X350 extended with SMS, video and fax functionality.

Please note that faxes can also be sent via an external application called hylaFSP. This application acts as a virtual fax printer on Windows and can be combined with any net.Desktop version (X100, X300, ...). For more details please refer to the hylaFSP user guide or contact your administrator.

For the sake of simplicity, all screenshots are shown for the Windows XP Operating system.

Login / exit

Login

When the net.Desktop client starts, the first thing you will see is the login screen. Simply enter your login and password and press 'Enter'. If you wish to auto-login the next time you log in, simply select the 'Auto login' check box.
Login window

When you right-click in the login window, a dropdown menu will display three different options:

  • Locate Profile: displays a Windows Explorer screen and locates the net.Desktop folder. It contains among other information, the log files and the file that contains your personal settings.
  • Clear Cache: removes the information stored locally related to your Contacts, Calls and Voicemails.
  • Delete Profile: removes your personal settings and allows you to login as a different user.

For X100 it is possible to configure the login in 2 modes:
  • UserPassword: this is the default configuration and it will allow authentication based on username and password
  • WinLogon: in this case net.Desktop will automatically detect the Windows Logon username and authenticate with it. This is a trusted login, so there is no need to configure a password for the user. During the login, the authentication window will appear and show the progress, but will not allow to change the user/password

Synchronisation window (X300/X350/X500 only)

After a successful login, the net.Desktop client synchronizes its internal database with all different information sources (the local Escaux SOP appliance, Outlook contacts, CRM contacts, ...). The first time the net.Desktop application is used, this can take a while - depending on the amount of information to synchronize. To understand the different data synchronization options, please refer to the Data Sources section.

Exit

Please note that, on Windows, simply closing the main net.Desktop window will not terminate the application. To exit properly from the net.Desktop application, open the net.Desktop system tray and click on 'Exit' to quit the net.Desktop.

net.Desktop X500 System Tray menu

Anatomy of the application

This chapter gives an overview of the different application panels, windows and tabs in the net.Desktop application.

Feature X100 X300 X350 X500
Unified Directory
Company Contacts choice-no DONE DONE DONE
LDAP/Active Directory choice-no DONE DONE DONE
External data sources, CRM (optional) choice-no DONE DONE DONE
Call Control
Popup & notifications choice-no DONE DONE DONE
Click-to-dial using desk phone DONE DONE DONE DONE
Click-to-dial using soft phone DONE DONE DONE DONE
Click-to-dial using mobile phone choice-no DONE DONE DONE
Dial Shortcut* DONE DONE DONE DONE
Blind Transfer choice-no DONE DONE DONE
Attended Transfer choice-no DONE DONE DONE
Multi-party Conference (planned) choice-no DONE DONE DONE
Unified Messaging
Visual Voicemail choice-no DONE DONE DONE
Presence
Intentional Status DONE DONE DONE DONE
Phone Status choice-no DONE DONE DONE
Keyboard Status choice-no DONE DONE DONE
Notify when available choice-no DONE DONE DONE
Instant Messaging
Intra-company choice-no choice-no DONE DONE
SMS choice-no choice-no choice-no DONE
Fax
Outgoing fax client choice-no choice-no choice-no DONE
Multi-media communication
Video communication* choice-no choice-no choice-no DONE
History
Calls choice-no DONE DONE DONE
Recordings choice-no choice-no choice-no DONE
Misc
Web link choice-no DONE DONE DONE

* Not supported in Citrix, MacOS and Linux environment

Main desktop window (X300/X350/X500 only)

In the main window we distinguish 4 areas:

  • The top area, including:
  • The bottom area, including:
  • The left area
  • The tabs area

Top area

  • the Search Field
  • the Data Synchronisation button
  • the Preferences button
  • the Help button

Search Field

A search can be performed on any field of the Contacts, Call History or Media tables. Simply enter a search string in the search box located in the top area.

The top area, including the search box.

New search behavior in net.Desktop 2.26
Starting with net.Desktop 2.26, the behavior of the search has changed to match the following :

  • When you select a category, for example Contacts or one of its sub-category like Colleagues, you will in fact search accross all the Contacts when you type in the search field.
  • When you empty the search field after a search, you will come back to the Category or sub-category you choose. For example if you select Missed under Call History, the results will come from the whole call history but as soon as you will empty the search field, you will come back to the Missed calls.
  • Some special characters will be ignored and replaced with a space: + - [ ] { } ( ) ! & | ^ " \ ~ * ? :

Preferences

The settings of the net.Desktop application can be controlled via the preferences window. When pressing the 'Preferences' button, the 'Preferences Window' opens, giving you access to all your net.Desktop preferences. For more information, consult the Preferences section.

Help

When pressing the 'Help' button, your browser will open and display this document.

Data Synchronisation

When clicking on the 'Data Synchronization' button, the 'Data Synchronization Window' will be displayed. To understand the different data synchronization options, please refer to the Data Sources section.

Bottom area

The bottom area contains the following elements:

  • the Identity selector
  • the Status button
  • a Custom Message field
  • a Number field
  • a Dial button
  • a Device selector
  • a connectivity indicator

Identity selector

The Identity Selector allows you to select your current identity. The identity corresponds to an extension. The Identity Selector is only shown if you own more than one extension.

All your voicemails and audio recordings are stored on the Escaux SOP appliance in a special folder. Each extension has its own folder. Note that you have to launch a synchronization if you want to refresh the content of the Media folders after a change of identity.

Identity selector

Intentional Status button

The Intentional Status button allows you to access and change your intentional status and all the parameters related to it. Your intentional status controls when and how people can contact you and is also visible to all your colleagues.

Intentional Status button

The Intentional Status parameters are stored in the SOP appliance and even if the parameters have the same key-name, the values can be different for every Intentional Status. Depending of the Intentional Status you have selected (Forward, Busy, Holiday, Telework, Office, Record, ...), the phone calls you might receive will trigger different actions (Callflow). Click on Apply button to save the parameters.

Extension settings
Intentional Status selector

Custom Message

The Custom Message field allows you to enter a free text message that will be visible to all your colleagues. It can be used to enrich your Intentional Status. As an example you can enter 'until 19/10' in the Custom Message field when setting the Intentional Status to 'Holiday'.

Custom Message

Number field

The number field allows you to enter just any phone number. An automatic cleaning of the number will be performed. Examples:

  • National number 02/686.09.09 will be transformed into 0026860909
  • National number +32 2.686.09.09 will be transformed into 0026860909
  • International number +33 2.565.77.77 will be transformed into 0003325657777
  • ALERT! Limitation: International numbers like +33 (0)2.565.77.77 will be transformed into 00033025657777. Unfortunately there is a redundant zero between 33 and 25, so you will have to clean this manually.

Number field

Dial button

When pressing the Dial Button, the number in the Number field will be dialed.

Device selector

Before establishing a call, net.Desktop allows you to select from which device you initiate the call.

Device selector

Connectivity Indicator

At the bottom right of the main window, you'll find a Connectivity Indicator. In the event of connectivity loss between the net.Desktop client and the Escaux SOP appliance a red icon will display. If the connectivity is lost, all major functions of the net.Desktop will stop working. Please contact your network administrator to resolve this issue.

Network connectivity OK
Network connectivity lost

Left area

The left area provides the tree structure of the different application windows available in the tabs area. We distinguish the following branches:

  • Contacts branch
  • Call History branch
  • Media branch
  • Web branch

Navigation tree

Contacts branch

The Contacts branch contains the following sub branches:

  • Colleagues: this is a predefined search. When clicking on it, it will return a list of all your colleagues inside your organisation
  • My Group: this is a predefined search. When clicking on it, it will return a list of all your colleagues in your team
  • Personal: this is a predefined search. When clicking on it, it will return a list of all your personal contacts. Personal contacts, are contacts that you manual add in net.Desktop for your own use.
  • Optional and customizable buddy lists. Once you create a Buddy list, it can be populated by the contacts of your choice.
  • Optional saved search results. These list are the result of a saved query.

Contacts branch

When right-clicking on the Contacts branch you get the following options:

  • Add Buddy List: allows you to create your own buddy list. Go to the Contacts Management section to learn how to manage buddy lists.
  • Add Query: allows you to save a search result. Go to the Contacts Management section to learn how to manage saved queries.
  • Add Contact: allows you to add a contact to your personal contacts. Go to the Contacts Management section to learn how to manage personal contacts.
  • Clear Custom: allows you to delete all custom made buddy lists and queries
  • Set as Default: you can select which branch or sub branch is to be shown by default when opening the Contacts tab. By default all contacts present in the net.Desktop directory are shown.

Action on Contacts branch

Call History branch

The Call History branch contains the following sub branches:

  • Missed: this is a predefined search. When clicking on it, it will return a list of all your missed calls over the last week.
  • Called: this is a predefined search. When clicking on it, it will return a list of all the calls you placed over the last week.
  • Received: this is a predefined search. When clicking on it, it will return a list of all your received calls over the last week.

When right-clicking on the Call History branch you get the following option:
  • Set as Default: you can select which branch or sub branch is to be shown by default when opening the Call History tab. By default all placed, missed and received calls with your selected extension over the last week will be shown.

Call History branch

Media branch

The Media branch manages all the media items in use by the net.Desktop. These media items are Voicemails, Recorded Calls and Fax.

  • Voicemails: this is a predefined search. When clicking on it, it will show all your Voicemails
    • Inbox: this is a predefined search. When clicking on it, it will return a list of all your voicemails received over the last week
    • Old: this list is the result of all the voicemails that have been manually moved from the Inbox folder to the Old folder
  • Recorded Calls (X500 only) : this is a predefined search. When clicking on it, it will show all the recorded calls
    • Inbox: this is a predefined search. When clicking on it, it will return a list of all the calls that have been recorded over the last week
    • Old: this list is the result of all the recorded calls that have been manually moved from the Inbox folder to the Old folder
  • Fax (X500 only) : this is a predefined search. When clicking on it, it will show all the sent and queued faxes
    • Outbox: this is a predefined search. When clicking on it, it will return a list of all faxes that are queued ready to be sent
    • Sent: this is a predefined search. When clicking on it, it will return a list of all the faxed that have been already sent

When right-clicking on the Media branch you get the following option:
  • Set as Default: you can select which branch or sub branch is to be shown by default when opening the Media tab. By default all the media items attached to your current identity (extension) will be shown.

Media branch

Web branch

The Media branch contains the predefined web pages and customized links. Predefined web pages can only be added by the system administrator. This can for example be a link to the corporate intranet.

Web branch

When right-clicking on the Web branch you get the following options:

  • Add Link: allows you to add your own links. Be sure to use a URL format, beginning with http:// or https://.
  • Clear Custom: allows you to delete all custom made links.
  • Set as Default: you can select which branch or sub branch is to be shown by default when opening the Web tab. By default any web page will be displayed.

Actions on Web branch

Web pages triggered by an incoming call

Via the Escaux SMP, the system administrator can also instruct the opening of a particular website upon receipt of an incoming call.

Tabs area

The tabs area contains the following application tabs:

  • Contacts
  • Call History
  • Media (fax, voicemail, recordings)

Icons & text

Contacts tab

This panel groups the core functionality of net.Desktop. It displays the unified directory containing all your contacts. For each of the contacts the following information is displayed:

  • First name
  • Last name
  • Department (internal contacts) or Company (external contacts)
  • Extension
  • Intentional Status + Custom Message: it shows the status of the user and the callflow that will be executed when calling this user's extension. If a Custom Message exist it will be shown otherwise the current name of the Intentional Status will be following the status icon.
  • Phone Status: this icon shows the status of the user's primary phone or the fact that the user has at least one phone number when the contact has no internal extension. Clicking on the phone icon calls the user's extension or the given phone number when no internal extension is known. The status can be:
    • Idle: the phone is ready to receive calls
    • Busy: the phone is busy
    • Unregistered: the phone is switched off or disconnected
    • If you have a primary and a secondary phone:
      • The icon is set to busy when at least one of the phones is busy.
      • The icon is set to registered when at least one of the phones is registered.
  • Mobile phone: double clicking on the mobile phone icon calls the user's mobile number
  • Email: clicking on the email icon calls your default email handler and will open a new email window, addressed to your contact
  • Keyboard Status: this icon shows the status of the user's keyboard activity. Clicking on the keyboard icon initiates a text session with the user, whether it be to chat or send an SMS. The status can be:
    • Active: the user is active on his keyboard
    • Away: the user is away from his computer since a short period
    • Extended Away: the user is away from his computer since a longer period
    • Inactive: the user's net.Desktop is not connected Information source icon: showing what is the source of information (Internal Directory, Outlook, CRM...)

Contact details

Columns

The columns can be dragged and moved. The column headers can trigger two actions:

  • Sorting the column: a single click will sort the entire column in descending or ascending order.
  • Showing/Hiding columns: a right-click over the header pops up a check box menu allowing to select and de-select column display.

Show/hide Contacts' columns

Mouse click actions on directory entry

Right click

Right-clicking on a row in the directory pops up a menu showing all the possible actions to be perfomed on this contact:

  • Call phone
  • Call mobile phone
  • Send Chat (Only X350,X500)
  • Send SMS (Only X500)
  • Send Email
  • Add or remove a contact from a 'Buddy List'. A 'Buddy List' needs to be created in advance.
  • Get a notification when available on phone. The contact has to be internal and the phone status needs to be other than idle.
  • Get a notification when available for chat. The contact has to be internal and the keyboard status needs to be other than on-line.

Contact Entry menu

Double click
Double clicking on a row in the directory pops up the contact's Unified Communication Window. The Unified Communication Window permits you to talk, chat and exchange video with your contacts. For more info on the Unified Communication Windows, see the Unified Communication Window section.

Call History tab

The call history tab shows all received, missed and placed phone calls. By default you see all three types in a list. Specify a subtype by clicking on the links in the navigation tree to the left under Call History.

By clicking on the red, green or blue icon you can dial the associated number.

  • Placed call
  • Missed call
  • Received call

Call History tab

When a missed call has ocurred, the Call History tab's icon will add an exclamation mark. It will disappear when you had visited the Missed sub-branch under the Call History branch.

Missed call

Columns

The columns can be dragged and moved. The column headers can trigger two actions:
  • Sorting the column: a single click will sort the entire column in descending or ascending order.
  • Showing/Hiding columns: a right-click over the header pops up a check box menu allowing to select and de-select column display.

Show/hide Call History's columns

When the call history tab is visible, you can query it using the search box in the top area. You can use the following special keywords to refine your search :
  • today: it will show the received/missed/placed calls of the present day.
  • yesterday: it will show the received/missed/placed calls of the previous day.
  • thisweek: it will show the received/missed/placed calls of the current week.

Queue & pickup behaviour

Beside the obvious behavior of simple received, placed and missed calls, net.Desktop will behave the following way with in specific situations:
  • If you are logged in a queue and receiving calls from this queue, the calls that you take will appear as received calls but the calls that you don't take will not appear as missed calls. This behavior ensure that when a single call comes and a lot of agent's phone start to ring, only the one that has taken the call keeps a trace. If you want to be able to keep a trace of a call that has not been taken by any of the agents, redirect the call to a given agent when the timeout of the queue is reached.
  • If you are in the same group than other people with pickup enabled, the behavior of the call history will be similar. If you receive a call that you don't answer, others will receive a pickup proposal. If one of them takes the call, he will have a new "Call placed" entry in his history (because pickup is an outgoing call) and you will have a new call picked up in your history. If no ones takes the call, others won't have any new entry in their call history and you will have a new missed call in yours.

Media tab

The media tab contains three types of items: voicemails, call recordings and faxes. By default you see all three types in a list. Specify a subtype by clicking on the links in the navigation tree to the left under Media branch.

Media tab

When a call has been sent to a Voicemail, the Media tab's icon will add an exclamation mark. It will disappear when you had visited the Inbox sub-branch which belong to the Voicemails branch.

A new Voicemail arrived

Voicemails

The voicemail link gives you access to your voicemails box. It allows you to discover your new messages as well as to manage them. The Inbox contains the new voicemails, the old voicemails contains the voicemails you saved previously using the Save button below.

  • Play voicemail: click on the icon to play the voicemail with the netDesktop internal player or right-click to show a menu to playback the voicemail in the default system player
  • Save voicemail: moves the voicemail to the old folder
  • Delete voicemail:Deletes the voicemail

Voicemails view

When right-clicking on a voicemail you get the following options:

  • Internal Player: allows you to listen to a voicemail via the internal net.Desktop player.
  • System Player: allows you to listen to a voicemail via the system player.
  • Copy URL: allows you to copy to the clipboard the current voicemail's address. This feature might be useful when you want to send an important link via SMS, IM or email.

Actions on Voicemails view

Recordings (X500 only)

Recordings are treated similar to voicemails. You can select the new recordings in the navigation tree on the left. The Inbox contains the recent recordings and the old recording folder contains the voicemails you previously saved using the buttons below.

  • Play recording: click on the icon to play the recording with the netDesktop internal player or right-click to show a menu to playback the recording in the default system player
  • Save recording: moves the recording to the old folder
  • Delete recording: deletes the recording

Recorded Calls view

When right-clicking on a recorded call you get the following options:

  • Internal Player: allows you to listen to a recorded call via the internal net.Desktop player.
  • System Player: allows you to listen to a recorded call via the system player.
  • Copy URL: allows you to copy to the clipboard the current recorded call's address. This feature might be useful when you want to send an important link via SMS, IM or email.

Actions on Voicemails view

Fax (X500 only)

net.Desktop can send outgoing faxes for you. To use this feature, first refer to the Fax section.

Faxes view

Columns

The columns can be dragged and moved. The column headers can trigger two actions:
  • Sorting the column: a single click will sort the entire column in descending or ascending order.
  • Showing/Hiding columns: a right-click over the header pops up a check box menu allowing to select and de-select column display.

Show/hide Media columns

Unified Communication window (X300/X350/X500 only)

Each time you initiate or receive a communication session (phone call, video call, chat message, SMS, etc) a new window, called the Unified Communication Window, will be opened.

You can also decide to open a Unified Communication Window manually by double clicking on a contact in the Contacts tab. This window contains several views:

  • Contact Details
  • Consult - Transfer
  • Text Messaging
  • Video

At the top of the Unified Communication Window you see 5 call control buttons:

  • a 'Dial' button to call the primary extension of your contact
  • a 'Hangup' button, only active during an ongoing conversation, to terminate the current call
  • a 'Recording' button, only active during an ongoing conversation, to record the current call
  • a 'Consult Call' button, only active during an ongoing conversation, to initiate a second call during conversation

The top left corner of the Unified Communication Window also shows a video image . This video image will be replaced by the other party's real time video during an active video session.

Unified Communication Window header (no accept button anymore)

Contact Details

The 'Contact Details' view is divided in 3 areas:
  • Contact Information
    • Contact: name of the contact that matches the number provided by the network.
    • Send email: the contact's email address; by clicking on the address, an email can be sent
    • Call phone: the contact's phone number; by clicking on the phone number, a call can be initiated
    • Call mobile: the contact's mobile number; by clicking on the mobile number, a call can be initiated
  • Conversation Information
    • Name : the name of the person you are in conversation with, on the phone
    • Number : the extension of the person you are in conversation with, on the phone
  • Last Calls: call history list of this particular contact.

When you initiate a chat or a video, you will be in contact with the person from the Contact Information. It WON'T necessarily be the person you are in conversation on the phone.

Contact Details view

Audio communication / Consult - Transfer

The 'Consult-Transfer' view can be triggered during an ongoing conversation via the 'Consult Call' button. It is used to transfer the active call to another party, by consulting first his availability.

Mini directory
Transfer or Hang-up

Text communication (chat (X350 and X500 only) , sms (X500 only))

The 'Text' view shows the following elements:

  • "text communication log": this area shows all the messages sent and received during your text conversation
  • "text input field": to send a message, type it in the "text input field" and hit enter
  • "Direct" or "SMS":
    • "Direct": the text message will be sent directly to the other party's net.Desktop client
    • "SMS": the text message will be delivered to the other party's mobile phone (an additional optional SMS server is needed for this feature)
  • "keyboard icon" at the bottom of the screen starts blinking when the other party is active on his keyboard.
Text Communication view

If a chat message was undelivered, it is possible to forward it via SMS or e-mail to your contact.

Undeliverable Chat view

Video communication (X500 only)

The 'Video' view shows 4 control buttons below the main video window:

  • Video Settings: adapts your webcam settings. During a video communication it is possible to adapt the bandwidth of the video stream emitted by your net.Desktop client by moving the 'Quality' slider in the settings window. The value on the slider is expressed in kbps and relates to the raw video stream without network protocol overhead.
  • Start Video: send an invitation to the other party to start video and send your own video
  • Stop Video: stop the video session
  • Dock/undock: dock or undock the video in a separate window

Video Communication view

Please refer to the Administrator guide for known issues and limitations.

System tray

The system tray icon will show your Intentional Status icon. Right-clicking will open a drop-drow menu with several options:
  • Intentional Status options: by clicking on one of them your Intentional Status will change.
  • net.Desktop: click on it to display the net.Desktop application. (X300/X350/X500 only)
  • Quick Number/Dial: click on it to open the Dial window.
  • Preferences: click on it to open the Preferences window.
  • About: click on it to open the net.Desktop Info window. It contains the information about the software.
  • Help: click on it to open your browser and display this document.
  • Exit: click on it to quit the net.Desktop.

Tray System Icon menu

For X100 the tray menu has in addition the profile parameters with their values. For example ForwardExtension and netDesktopIM parameters in the picture below. Clicking on one of the parameters will open the Profile Parameters window with focus on that particular parameter.

net.Desktop X100 System Tray menu with Profile Parameters

net.Desktop X100 Profile Parameters window

Preferences

ALERT! Remark: It is possible that some of the parameters in the net.Desktop preferences are locked. This is the case when your system administrator has decided not to give the control of these parameters to the end user.

System Tray Icon Preferences (X100 only)

Definition of the different fields accessible through the system tray icon:
  • Autologin: a call to action to cancel the autologin procedure. Login occurs automtically based upon a locally stored password.
  • Forget password: a call to action that removes the local stored password, if any. Note that this action cancels the autologin at the same time.
  • Language: select the language of your choice. A restart of the net.Desktop application is needed before the new language takes effect.

General Preferences (X300/X350/X500 only)

Definition of the different fields:

  • Language: select the language of your choice. A restart of the net.Desktop application is needed before the new language takes effect.
  • Auto Login: when selected, you are no longer prompted to enter your password. Login occurs automtically based upon a locally stored password.
  • Keyboard presence:
    • Away: this timer defines after how much time you will be seen by other user as 'away'.
    • Extended Away: this timer defines after how much time you will be seen by other user as 'away for a longer time'.
  • Dial Prefixes:
    • PBX: prefix to reach an outside line
    • Country: your country code
    • International: prefix to reach an international line
    • National: prefix to reach a national line

General tab

Call Control (X300/X350/X500 only)

Definition of the different fields:

  • Incoming
    • Popup net.Desktop contact: open the communication window when receiving a call
    • Popup Outlook contact: open the Outlook contact window when receiving a call from an Outlook contact
    • Show notification: show a small notification window when receiving a call
  • Outgoing
    • Popup net.Desktop contact: open the communication window when initiating a call
    • Popup Outlook contact: open the Outlook contact window when initiating a call to an Outlook contact
  • Misc - Close net.Desktop contact
    • Manually: close the communication window manually after terminating the call
    • When call ends: close the communication window automatically after terminating the call
    • After inactivity of: closes the communication window after the selected amount of time

Call Control tab

Shortcuts (X300/X350/X500 only)

Definition of the different fields:

  • Contact Lookup: select the key combination to show the main net.Desktop window and have your cursor positionned in the search field (Windows platforms only)
  • Quick Number: select the key combination to show the Quick Number window

Shortcuts tab

Data Sources (X300/X350/X500 only)

Definition of the different fields:

  • Selection
    • Escaux UCS Contacts: if selected the Unified Directory will contain internal contacts coming from the Escaux SOP appliance
    • Outlook Contacts: if selected, the Unified Directory will contain Outlook contacts. Synchronising them might require manual confirmation of Outlook access authorisation requests. Please note that if the Outlook sync is activated or disabled on the SMP after the user started to use net.Desktop, the change will not be taken into account into net.Desktop. This is due to the fact that local choices made by the user are more important than the ones made on the SMP for this kind of preference.
    • Call History: if selected, the call history will be synchronised from the Escaux SOP appliance
    • Voicemails: if selected, the voicemails will be synchronised from the Escaux SOP appliance
Outlook access request
  • Retention of call history
    • Number of days to keep call history: netDesktop will clean entries older than the number of days provided when synchronizing. It will not fetch entries older than the number of days provided when synchronizing. Attention there is a limitation on the level of records that can be shown . The limitation is 500 per update.
  • Synchronise datasources at startup?
    • No: contacts will not be synchronised at net.Desktop start-up, manual synchronisation is possible after start-up
    • Yes: contacts will be synchronised automatically at net.Desktop start-up
    • Ask: a pop-up will appear at start-up asking the user to synchronize or not

DataSources tab

Phones (X300/X350/X500 only)

The phones tab allows you to define a user friendly name for your different devices.

Phones tab

Fax (X500 only)

For more info about these parameters, see the Fax HowTo

Fax tab

Video (X500 only)

The Video preferences tab shows the local video. If this is not the case, please refere to the Video Troubleshooting section

Definition of the different fields:

  • General
    • Codec: select the codec to be used for video encoding
    • Prefered Bandwidth: select the default bandwidth when initiating a video communication
  • Quality of Service: select the DSCP marking value
  • Incoming video acceptance policy:
    • During a phone call
      • Accept Always: automatically accept invitations for video communication during a phone call
      • Accept if Buddy: automatically accept invitations for video communication during a phone call, only if talking to a person listed in one of your buddy lists
      • Ask: a popup will appear asking you to accept invitations for video communication during a phone call
      • Reject Always: always reject invitations for video communication during a phone call
    • During a chat
      • Ask: a popup will appear asking you to accept invitations for video communication during a chat session
      • Reject Always: always reject invitations for video communication during a chat session

Video tab

How To's

This chapter can help you get things done. Each section provides step-by-step instructions for how to use the Escaux net.Desktop application.

Contact Management (X300/X350/X500 only)

Import your contacts

The net.Desktop offers a Unified Directory which can typically store 3 types of contacts:

  • your personal contacts stored in your Outlook Contacts
  • your colleagues stored in the Escaux directory
  • your customers and suppliers stored in your company's CRM system

To import your contacts proceed as follows:

  1. select the Data Synchronisation button
  2. select 'Yes'

Data Synchronisation window

By selecting 'Options' you can decide whether you want to import the Outlook contacts or not. You also have the possibility to synchronise or not the contacts each time you start net.Desktop. The following possibilties exist:

  • No: contacts will not be synchronised at net.Desktop start-up, manual synchronisation is possible after start-up
  • Yes: contacts will be synchronised automatically at net.Desktop start-up
  • Ask: a pop-up will appear at start-up asking the user to synchronize or not

DataSources tab

Create your own buddy lists

A buddy list is a list of contacts that you use frequently. net.Desktop offers the possibility to define one or several buddy lists.

To create a buddy list proceed as follows:

  1. right-click on 'Contacts' in the left area
  2. select 'Add Buddy List'
  3. your newly created buddy list will appear in the left area navigation tree
  4. right-click on the newly created buddy list
  5. select 'Edit' and change the name of the buddy list
  6. add contacts to your buddy list

Add a contact to your buddy list via drag&drop

To add a contact to a buddy list proceed as follows:

  1. select the contact in the Unified Directory
  2. drag and drop the contact to the buddy list

Add a contact to your buddy list via right-click

To add a contact to a buddy list proceed as follows:

  1. right-click the contact in the Unified Directory
  2. select the name of the buddy list to which the contact must be added

Remove a contact from your buddy list

To remove a contact from a buddy list proceed as follows:

  1. right-click the contact in the Unified Directory
  2. select the name of the buddy list from which the contact must be removed

Manage your own personal contacts

Add a contact to your personal contacts

To add a contact to your personal contacts proceed as follows:

  1. right click on the personal label in the navigation tree. Click on Add Contact.
  2. fill in the contact details
  3. press on Add.

Edit a personal contact

To edit an existing personal contact proceed as follows:

  1. right click on the personal contact. click on Edit Contact.
  2. edit the contact details
  3. press on Edit.

Remove a contact from your personal contacts

To remove a contact from personal contact list proceed as follows:

  1. right-click the contact in the personal directory
  2. press on remove contact.

Save your search result

To save a specific directory search result proceed as follows:

  1. perform your search by entering the search string in the search field
  2. right-click the search field and select 'Save Query'
  3. a pop-up appears asking you to define a name for your search
  4. your search query will be saved and will appear in the left area navigation tree

Telephony

Select your device (X300/X350/X500 only)

When establishing an outside call, net.Desktop allows you to select from which device you initiate the call. In order to switch between your different devices, proceed as follows:

  1. in the bottom area of the net.Desktop, open de 'Device selector'
  2. select the device from which you wish to initiate your call

Select your identity (X300/X350/X500 only)

The Identity Selector is only shown if you own more than one extension. For more info on the Indentities, see here.

In order to change identities and consult voicemails or recordings stored under another identity, proceed as follows:

  1. in the bottom area of the net.Desktop, open de 'Identity selector'
  2. select the extension for which you wish to consult voicemails or recordings

Establish a Call via the Quick Dial feature

net.Desktop X100, X300, X350 and X500 offers deep desktop integration. This means you can dial a phone number from within any application (Microsoft Outlook, Word, Excel, Powerpoint, a plain text document, a web page, company CRM system...). In order to dial a number from within your application, proceed as follows:

  1. select a section of the text area containing the complete number
  2. press "alt-q"
  3. a small window called 'Dial' pops up, and shows the first well-formed phone number identified in the selected text
  4. dial the number by pressing ENTER or clicking the Dial button
  5. the primary phone will start ringing
  6. pickup your phone to establish the call

Note that your administrator may have configured another alt-based shortcut key. "alt-q" corresponds to the original factory default settings.

If you press "alt-q" without selecting a number, an empty Quick Number window will appear, allowing you to dial any number.

Alternatively, you can select, copy and paste the number in the Number Field on the Main window of the net.Desktop application.

INFO When using X100 you will be able use click to dial only via your primary phone.

Please refer to the Administrator guide for known issues and limitations.

Establish a Call (X300/X350/X500 only)

There are various ways to establish a call while using net.Desktop.

From your primary or secondary phone

The most obvious way is to dial the number on the dial pad of your primary or secondary phone. Depending on how you set your preferences (see Call Control), you will see a Unified Communication window appearing when establishing the call. This Unified Communication Window remains synchronised with your phone.

From the Unified Directory

In order to initiate a call from within the Unified Directory, proceed as follows:

  1. search the contact by entering a search string in the search box
  2. click on the contact's desk phone icon to call the contact's fix number
  3. click on the contact's mobile phone icon to call the contact's mobile number
  4. the phone which is selected in the Device Selector will start ringing
  5. pickup your phone to establish the call

From the Call History

In order to initiate a call from within the Call History, proceed as follows:

  1. search the missed, placed or received call in the Call History by entering a search string in the search box
  2. click on missed, placed or received call icon to call back the contact
  3. the phone which is selected in the Device Selector will start ringing
  4. pickup your phone to establish the call

From the Visual Voicemail

In order to initiate a call from within the Visual Voicemail, proceed as follows:

  1. search for a specific voicemail in the Visual Voicemail by entering a search string in the search box
  2. click on the voicemail icon of the selected voicemail entry to call back the caller
  3. the phone which is selected in the Device Selector will start ringing
  4. pickup your phone to establish the call

From the Unified Communication window

When double clicking on a contact in the Unified Directory, the Unified Communication window pops up. By default the General tab is displayed.

To call the contact, proceed as follows:

  1. click on 'Call phone' to call the contact's fix number
  2. click on 'Call mobile' to call the contact's mobile number
  3. the phone which is selected in the Device Selector will start ringing
  4. pickup your phone to establish the call

Via the Free Number option

To call any number from within net.Desktop, proceed as follows:

  1. enter the number in the Free Number field
  2. press the Dial button
  3. the phone which is selected in the Device Selector will start ringing
  4. pickup your phone to establish the call

Via the Quick Number option

net.Desktop offers deep desktop integration. This means you can dial a phone number from within any application (Microsoft Outlook, Word, Excel, Powerpoint, a plain text document, a web page, company CRM system, ...). In order to dial a number from within your application, proceed as follows:

  1. select the complete number
  2. press "alt-q"
  3. a small window called 'Quick Number' window will pop up
  4. dial the number by pressing ENTER
  5. the phone which is selected in the Device Selector will start ringing
  6. pickup your phone to establish the call

If you press "alt-q" without selecting a number, an empty Quick Number window will appear, allowing you to dial any number.

Redirect all calls to a colleague (X300/X350/X500 only)

To redirect all your calls to a colleague, ask your IT administrator to create a 'Forward' status (or equivalent) and change your Intentional Status into 'Forward'.

Redirect all calls to your mobile phone (X300/X350/X500 only)

To redirect all your calls to your mobile phone, ask your IT administrator to create a 'ToMobile' status (or equivalent) and change your Intentional Status into 'ToMobile'.

Redirect all calls to your voicemail (X300/X350/X500 only)

To redirect all your calls to your voicemail, ask your IT administrator to create a 'Voicemail' status (or equivalent) and change your Intentional Status into 'Voicemail'.

Activate group pickup on your group (X300/X350/X500 only)

To activate group pickup on any member of your group, proceed a follows:

  1. right-click on Contacts > 'My Group' in the left area
  2. select 'Group Pickup'

Each time a member of your group is called, you will receive a popup giving you the possibility to pickup the call.

The popup by default will appear after 10 seconds, this time is configurable by your IT administrator in the net.Desktop resource.

Group pickup only works when the primary phone rings.

Perform a group pickup (X300/X350/X500 only)

net.Desktop provides you with the possibility to receive a warning when one of your team member's phone rings. The popup by default will appear after 10 seconds, this time is configurable by your IT administrator in the net.Desktop resource. Upon receipt of this warning, you can decide to redirect and pickup the call on your phone. In order for this feature to work, make sure you have activated group pickup on your team.

To redirect a call towards a colleague's phone to your phone, proceed as follows:

  1. when your colleague's phone is ringing, wait for the popup to show.
  2. a pop-up appears on your screen
  3. click on the pickup pop-up
  4. your phone starts ringing
  5. pickup your phone

The following scenario explains how group pickup techniques behave. The popup timer is configured for 10 seconds. A calls B, C uses group pickup to answer the call. B is in the same group as C.

Using a phone Using net.Desktop
A notification appears after 10 seconds on C net.Desktop saying that he can pick-up B call A notification appears after 10 seconds on C net.Desktop saying that he can pick-up B call
C uses his phone to call *8 C clicks on the icon present on the notification.
C net.Desktop displays a Unified Communication Window containing information about *8 (not A) C net.Desktop displays Unified Communication Window containing information about A (if net.Desktop does not know A, it will show only the CLI)
C phone diplays *8 C phone rings, and shows up A CLI
C is talking to A C is talking to A

Listen to a voicemail (X300/X350/X500 only)

The net.Desktop contains a visual voicemail application. All voicemails are present in the Media tab. In order to listen to a voicemail, proceed as follows:

  1. listen via the internal net.Desktop player
    1. search and select the voicemail
    2. click on the 'Play' icon to play the voicemail inside the net.Desktop internal player
  2. listen via the system player
    1. search and select the voicemail
    2. right-click on the voicemail icon and select 'Sytem Player'
    3. your preferred .wav player will play the voicemail message

The advantage of listening to your voicemail via the System Player is that you can move forward and backward. Optionally you can also have the voicemail locally on your PC.

Record a Call (X500 only)

If your IT administrator has enabled call recording for you, the net.Desktop offers the possibility to record your conversation on demand during the phone call. To record an ongoing conversation:

  1. During the conversation, press the 'Recording' button located at the top of the Unified Communication window.
  2. To end the recording press the 'Recording' button again or terminate the call.
  3. The recording file will automatically appear in the Recorded Calls sub-section of the Media section.

Current limitations

  • The SIP reinvite procedure cannot be enabled on the net.Desktop phone.

  • When you record a call in net.Desktop this call will be put into the voicemail box. When using Communication Server 2 the behavior is slightly different then when using Asterisk 1.2. When using CS2, the led on your phone will not start blinking, indicating that there is a new voicemail/recorded call available.

Listen to a recorded call via net.Desktop (X300/X350/X500 only)

In order to listen to a recording, proceed as follows:

  1. listen via the internal net.Desktop player
    1. search and select the recording
    2. click on the 'Play' icon to play the recording inside the net.Desktop internal player
  2. listen via the system player
    1. search and select the recording
    2. right-click on the recording icon and select 'Sytem Player'
    3. your preferred .wav player will play the recording message

The advantage of listening to your recording via the System Player is that you can move forward and backward. Optionally you can also have the recording locally on your PC.

Transfer a call (X300/X350/X500 only)

The Attended Transfer feature allows the net.Desktop user to transfer an active call to another party, optionally consulting the other party first. The consultation allows the net.Desktop user to be sure that the other party is available before transferring the call.

Transfer a call with consultation (Attended Transfer)

Assume you received a call from person A and wish to perform an Attended Transfer to person B, proceed as follows:

  1. during the conversation with person A, press the "Consult Call" button
  2. the mini directory window appears
  3. search for person B
  4. select the directory entry of person B:
    • via keyboard control: use the arrows to navigate through the entries and press enter to call person B's internal extension
    • via mouse control: click on person B's desk phone or mobile phone icon
  5. person A will be put on hold
  6. person B's phone is called
  7. a pop-up appears with two options: 'Transfer' or 'Hangup'
  8. talk to person B
    • if person B answers and accepts the call from person A
      • press the 'Transfer' button
      • the call has been transferred, person A is talking to person B and you can hangup your phone
    • if person B does not answer or does not want to accept the call from person A
      • press the 'Hangup' button
      • you are reconnected to person A
    • if person B answers but then terminates the call
      • you are reconnected to person A
    • if person B does not answer and you press the 'Transfer' button
      • the Attended Transfer is converted into a Blind Transfer
  • Please note that during and after the transfer person B will see your extension, not the extension of person A, but the display of person B's phone will show 'Attended Transfer from A'

Mini directory
Transfer / Hangup pop up

Current Limitations

  • If the person who initiates the attended transfer hangs up, the person who is put on hold will stay on hold.
  • If net.Desktop restarts during a consultation call then the communication window of net.Desktop will not show the consultation call.

The following scenario explains how the transfers behave using a net.Desktop to make the actual transfer. A calls C which transfers to B.
Initial Call Before Confirmation After confirmation
CLI on the phone A sees C, C sees A A sees C,C sees A,B sees (A via C) A sees C, B sees (A via C)
UCW on net.Desktop A sees C, C sees A A sees C,C sees A,B sees (A via C) A sees C, B sees (A via C)
Voice Communication A talks with C C talks with B A talks with B
(B) 3rd Party - Conversation with C Conversation with A
(A) Calling Party Conversation with C On Hold Conversation with B
(C) Conversation with A Conversation with A Released from the call

B will see the phone number of A in his call history.

The following scenario explains how the transfers behave using a phone to make the actual transfer. A calls C which transfers to B.
Initial Call Before Confirmation After confirmation
CLI on the phone A sees C, C sees A A sees C,C sees B,B sees C A sees C, B sees C
UCW on net.Desktop A sees C, C sees A A sees C,C sees A,B sees C A sees C, B sees C
Voice Communication A talks with C C talks with B A talks with B
(B) 3rd Party - Conversation with C Conversation with A
(A) Calling Party Conversation with C On Hold Conversation with B
(C) Conversation with A Conversation with A Released from the call

B will see the phone number of A in his call history.

Display a website on an incoming call (X300/X350/X500 only)

The net.Desktop allows you to display a web site when you receive an incoming call. The extension of the caller can be passed as variable in the http request. Upon receipt of a call, the website will open in your web browser. Please contact your IT administrator to activate this feature for you.

Presence

Share your Intentional Status (X300/X350/X500 only)

The Intentional Status selector allows you to control your intentional status. Your intentional status controls when and how people can contact you.

To change you Intentional Status, proceed as follows:

  1. select the Intentional Status dropdown in the bottom area of the main net.Desktop application
  2. your status changes and this new status becomes visible in the net.Desktop of all your colleagues

Set and share a Custom Message (X300/X350/X500 only)

The Custom Message field allows you to enter a free text message that will be visible to all your colleagues. It can be used to enrich your Intentional Status. As an example you can enter 'until 19/10' in the Custom Message field when setting the Intentional Status to 'Holiday'.

To set a custom message, proceed as follows:

  1. enter the message in the 'Custom Message' field
  2. press enter

You message will now appear in the Unified Directory in the net.Desktop application of all your colleagues.

View a colleague's Intentional Status (X300/X350/X500 only)

To view a colleague's Intentional Status, proceed as follows:

  1. search the colleague in the Unified Directory
  2. the colleague's Intentional Status is shown in the Status column

View a colleague's Custom Message (X300/X350/X500 only)

To view a colleague's Custom Message, proceed as follows:

  1. search the colleague in the Unified Directory
  2. the colleague's Custom Message is shown next to the status icon in the Status column

View a colleague's Phone Status (X300/X350/X500 only)

To view a colleague's Phone Status, proceed as follows:

  1. search the colleague in the Unified Directory
  2. the colleague's Phone Status is indicated in the Phone Status column

Get notified when a colleague is available for chat (X350/X500 only)

When a user is 'Away', 'Extended Away' of disconnected, you can request to get a notification from the moment keyboard activity is being detected on te user's keyboard. In order to activate this notification, proceed as follows:

  1. search the users in the directory
  2. right-click on the user's directory entry
  3. select 'Notify when available for chat'

Get notified when a colleague is available on the phone (X300/X350/X500 only)

When a user's phone is 'Busy' or 'Unregistered', you can request to get a notification from the moment user's phone becomes available for new calls. In order to activate this notification, proceed as follows:

  1. search the users in the directory
  2. right-click on the user's directory entry
  3. select 'Notify when available on phone'

6.4 Text Messaging (X350/X500 only)

Chat between two net.Desktop users

When double clicking on a contact in the Unified Directory, the Unified Communication window pops up. By default the General tab is displayed.

To chat with your contact, proceed as follows:

  1. select the chat tab in the Unified Communication Window
  2. type your message in the text field at the bottom of the window
  3. when your message is sent, it appears in the top section of the window
  4. replies from sent by your contact appear in the top section of the window, below your messages

INFO Please note that if a text message can not be delivered, net.Desktop will suggest to deliver it by SMS

Add chat to an existing voice communication

During an audio conversation with one of your contacts the Unified Communication Window displays the General tab. To add chat to your current audio conversation simply switch to the chat tab and start typing your message.

Chat between a net.Desktop user and a mobile phone user

The net.Desktop allows you to chat through SMS with a mobile phone user.

INFO A optional SMS server is required to allow chat through SMS.

Proceed as follows:

  1. To send an SMS, see 'Send an SMS using net.Desktop'.
  2. The mobile phone user receives the SMS
  3. The mobile phone replies to the SMS, see 'Reply to an SMS with your mobile phone'.
  4. The SMS message appears in your Unified Communication Window

Send an SMS using net.Desktop

When double clicking on a contact in the Unified Directory, the Unified Communication window pops up. By default the General tab is displayed.

To send an SMS to your contact, proceed as follows:

  1. select the chat tab in the Unified Communication Window
  2. select SMS instead of Direct
  3. type your message in the text field at the bottom of the window and press enter
  4. your message is sent to your contact's Mobile phone number
  5. you get the acknowledge: "Message is successfully sent" in the chat window

If your message is too long, you will get a notification in ther chat window that the message cannot be sent out due to his length. Shorten your message and try again.

Remark: Some special characters may not be translated correctly. In this case, they will be replaced by a question mark (?).

Reply to an SMS with your mobile phone

If you receive a SMS starting with an extension number followed by a text message, it means one of your colleague sent you a message via net.Desktop chat window. The mobile phone number which the SMS is sent from is the number of the SMS server.

To reply to the SMS using your mobile phone:

  1. edit a new SMS starting with the same extension number followed by a space and your personal message to the extension you want to reach.
  2. send the SMS using the mobile number of the SMS server
  3. your recipient will receive the message in his net.Desktop chat window.

Remark: Some special characters may not be translated correctly. In this case, they will be replaced by a question mark (?).

Special Remarks for the Text Messaging

When receiving a message from the chat or the SMS, a black popup window appears. Note that message that appears in this popup are truncated to 19 characters. The full message can be seen in the regular chat window.

Video Communication (X500 only)

Add video to a voice communication

During an audio conversation with one of your contacts the Unified Communication Window displays the General view. To add video to your current audio conversation simply switch to the Video view and proceed as follows:

  1. Your contact has to select 'Accept Always' or 'Ask' 'During a phone call' on Video preferences tab.
  2. Select the video view in the Unified Communication Window
  3. Click on 'Start Video' button or click on the central camera image
  4. If your contact has been selected 'Ask' 'During a phone call', then he has to Accept the video session
  5. Both sides are able to see each other and his own video image on the Video view

Your own Video view
Your contact's Video view

Add video to a chat session

During a chat with one of your contacts the Unified Communication Window displays the Chat view. To add video to your current conversation simply switch to the Video view and proceed as follows:

  1. Your contact has to select 'Accept Always' or 'Ask' 'During a chat' on Video preferences tab.
  2. Select the video view in the Unified Communication Window
  3. Click on 'Start Video' button or click on the central camera image
  4. If your contact has been selected 'Ask' 'During a phone call', then he has to Accept the video session
  5. Both sides are able to see each other and his own video image on the Video view
  6. Both sides are able to see each other on the Chat view

Your own Chat view
Your contact's Video view

Undock the video window

During a video session you can undock the video in a separate window
  1. Click on the undock icon in the Video view
The video window

Maximize the video window

During a video session you can get a maximized video window. On the Video view, proceed as follows:

  1. Hover in the video image in order to get the four Video Controls (Mirror, Flip, Fullscreen and Snap)
  2. Click on the Fullscreen control
  3. To minimize it, get the Video Controls (hovering in the video image) and click in the Fullscreen control

Video Controls

Video devices support

Every video device supporting the Microsoft Windows DirectShow video API are expected to work with net.Desktop X500.

6.6 Fax (X500 only)

Send a fax from any application

Before you fax

Before you can send a fax (only A4 is supported) via net.Desktop, you need to install a PDF printer first. This step only applies to Microsoft Windows. For Mac OS X nothing is required. For Linux, install a PDF printer in a similar way.

  • Download and install PDF Creator from http://sourceforge.net/projects/pdfcreator
  • Click Start/Programs/PDF Creator/PDF Creator
  • Click Printer/Options/Auto-Save
  • Check the box "Use Auto-save" and fill in a folder in the section "Use this directory for auto-save". Make sure the directory exists or create it if it doesn't exist yet.
  • In netDesktop, click on the preferences icon and select the Fax tab
  • Enter the same directory beneith "Directory to monitor for outgoing faxes".
  • Close PDF creator.
  • Close and restart Escaux netDesktop
  • Test out fax behaviour by printing from any program (e.g. Microsoft Word, Internet Explorer) and select "PDF Creator" as the printer. Make sure to leave "Print to file" unchecked.

Send a fax

To send a fax, proceed as follows:

  1. from within your application generate a .pdf file by printing through the PDF Creator. Make sure the .pdf is saved in the outgoing fax directory as specified in your prefercnes (see the Fax tab).
  2. When the fax .pdf file is saved, it is automatically detected and a popup is shown to select the recipient. If you don't like to select recipient immediately you can disable the "automatically popup recipient selection on outgoing fax'" in the netDesktop preferences (Fax tab).
  3. Select a name from the list by clicking on the phone icon next to it, or type a query string to look for a name. You can also manually enter a fax number and click on the phone icon.
  4. After selecting a recipient, the fax will appear as 'new' in in Media/Fax/Outbox in the navigation tree on the left.
  5. If you disabled the auto popup, you can select a recipient later from the Fax Outbox by clicking on "Click to specify a recipient..."

New fax detected - select recipient


Fax queued for sending

Your fax is now queued and ready to be sent. You can gather as many faxes as you want before actually sending them. Each fax will be represented as a row in the Media tab. The applicable actions are on the right side, or right-click on a row to bring up a popup menu.
  1. Click on the send icon to send the fax.
  2. Click on the view icon to open the fax in the default PDF viewer
  3. Click on the delete icon to delete the fax

Sent faxes move to the Sent folder. A fax can be sent multiple times and to multiple recipients. Just click on the recipient name to change the recipient, then click on the send icon to send it again.

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