Product Specification: Polycom VVX Phones

Table of contents

Introduction

Benefits

Perfect phone for call center operators and for every office worker.

Improve productivity thanks to an intuitive easy to use user interface, the display of your personal contacts presence status, a gigabit ethernet port for desktop computers.

Make more efficient and productive calls with the unparalleled voice clarity of Polycom® HD Voice. The G.722 codec (*1) provides a 6.85 kHz sound bandwidth, delivering a more than 2 times better quality than 3.1 kHz standard voice codec used in fixed analog and mobile 2G/3G telephony.

Reduce deployment and maintenance costs thanks to the Escaux Zero Touch and Zero Config Provisioning tools, making the VVX phones simple to deploy, easy to administer, upgrade, and maintain.

High investment protection thanks open standards support.

Improve work space mobility through Bluetooth headset integration (VVX600).

Reduced carbon footprint thanks to low power consumption using energy-saving PoE (all VVX phones) and smart motion detection technology (VVX500, 600 and 1500). Consuming less than 3W in idle mode, VVX phones require half the power of similar products.

Features

User Interface features

VVX101-201	VVX300-301-310-311	VVX400-401-410-411
Graphical LCD (132 x 64) resolution	Backlit 8-level Grayscale graphical LCD 208 x 104 resolution	Backlit 3.5” color LCD 320x240 resolution
Voicemail support Reversible deskstand/wallmount Unicode UTF-8 character support Multilingual user interface including Danish, Dutch, English (Canada/US/UK) French, German, Italian, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish	Voicemail support 5 speeddial buttons Adjustable base height Unicode UTF-8 character support Multilingual user interface in Dutch, English and French	Voicemail support 11 speeddial buttons Adjustable base height Unicode UTF-8 character support Multilingual user interface in Dutch, English and French

VVX500	VVX600	VVX1500
Gesture-based, multi-touch capable, capacitive touchscreen 3.5" TFT LCD display at QVGA (320x240 pixel) resolution 4:3 aspect ratio	Gesture-based, multi-touch capable, capacitive touchscreen 4.3" TFT LCD display 480x272 pixel resolution 19:9 aspect ratio	Resistive touch screen interface works with both finger or stylus (not provided) 7" TFT LCD display with adjustable screen angle 19:9 aspect ratio
Voicemail support 11 speeddial buttons on touchscreen Adjustable base height Unicode UTF-8 character support Multilingual user interface in Dutch, English and French	Voicemail support 15 speeddial buttons on touchscreen Adjustable base height Unicode UTF-8 character support Multilingual user interface in Dutch, English and French	Voicemail support 5 speeddial buttons on touchscreen Adjustable base height Unicode UTF-8 character support Multilingual user interface in Dutch, English and French
	Integrated Bluetooth 2.1 EDR

Audio features

• Polycom HD Voice technology delivers life-like voice quality for each audio path-handset, the hands-free speakerphone, and the optional headset
• Polycom® Acoustic Clarity™ technology providing full-duplex conversations, acoustic echo cancellation and background noise suppression-Type 1 compliant (IEEE 1329 full duplex)
• Frequency response 150 Hz - 7 kHz for handset, optional headset and hands-free speakerphone modes (100 Hz - 20 kHz for VVX500, 600 and 1500)
• Codecs: G.711 (A-law and μ-law), G.729, G.722 (*1)
• Individual volume settings with visual feedback for each audio path
• DTMF tone generation (RFC 2833 and in-band)
• Low-delay audio packet transmission
• Adaptive jitter buffers
• Packet loss concealment

Headset and handset compatibility

• Dedicated RJ-9 headset port
• Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
• Compliant with ADA Section 508 Subpart B 1194.23 (all)
• Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
• Compatible with commercially-available TTY adapter equipment

Call handling features

• 1 line (registration)
• Multiple simultaneous calls
• Busy Lamp Field (BLF), possibility to monitor the presence (free, on the phone) for contact assigned to speeddial buttons
• Speeddial buttons self-management through Escaux Connect
• Distinctive incoming call treatment/call waiting
• Call timer and call waiting
• Call transfer, hold, mute
• Called, calling, connected party information
• Local three-way audio conferencing
• One-touch speed dial, redial
• Call history: received, missed, placed calls
• Personal directory
• Escaux Corporate directory (LDAP)
• Shows Escaux Fusion intentional status
• Escaux Connected Line Update, always display the name rather than the number of the connected line when available
• RFC3326 support, don't display a missed call in the case where a call is sent to a queue and is answered by another agent

Camera

VVX1500:

• Integrated 2 mega pixel camera
• 30 cm to infinity fixed focus
• Privacy Shutter
• Picture in Picture for near end camera
• Full screen or window for far end camera

VVX500/600: optional (ref. CB1550)

Network and provisioning

• IETF SIP Protocol Support (RFC 3261 and companion RFCs)
• SDP & RTP
• One single ethernet port 10/100Base-TX on VVX 101
• Two-port Ethernet switch on VVX 201 or higher:
  • 10/100Base-TX across LAN and PC ports (VVX 201, 30x)
  • 1000Base-TX available on VVX 31x, 41x, 500, 600 and 1500
  • Conforms to IEEE802.3-2005 (Clause 40) for Physical Media Attachment
• DHCP network setup
• Time and date synchronization using SNTP
• Voice quality monitoring and reporting to a central repository through RTCP or SIP PUBLISH messages (*1)
• Escaux Zero-Touch and Zero-Config central provisioning for mass deployments
• Escaux Personal User Mobility
• Escaux Active-Active redundancy supported
• QoS Support – IEEE 802.1Q tagging (VLAN), Layer 3 TOS
• VLAN - CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery IPv4

Power

VVX101-201	VVX300-301-310-311	VVX400-401-410-411
Built-in auto sensing IEEE 802.3af, Power over Ethernet (Class 1 for VVX 101 & Class 2 for VVX 201)	Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 2)	Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 2)
External Universal AC Adapter (optional, 12V 6W DC)	External Universal AC Adapter (optional), 48VDS, 12W	External Universal AC Adapter (optional), 48VDS, 12W
		Energy-saving after hours mode

VVX500	VVX600	VVX1500
Built-in auto sensing IEEE 802.3at Power over Ethernet (Class 4), Backwards compatibility with IEEE 802.3af	Built-in auto sensing IEEE 802.3at Power over Ethernet (Class 4), Backwards compatibility with IEEE 802.3af	Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0)
External Universal AC Adapter (optional), 48VDS, 12W	External Universal AC Adapter (optional), 48VDS, 12W	External Universal AC Adapter (optional), 48VDS, 12W
Energy-saving smart motion detector enables the screen to go into power-save mode when no one is in the office (webcam required)	Energy-saving smart motion detector enables the screen to go into power-save mode when no one is in the office (webcam required)	Energy-saving smart motion detector enables the screen to go into power-save mode when no one is in the office Power efficient; consumes less than 11W when fully active, 8W average, and 6W when in power save mode with the LCD off

Size and weight

VVX101-201	VVX300-301-310-311	VVX400-401-410-411
6.5 x 6 x 7 in (17 x 15 x 18 cm)(W X H X D) 0.8 kg	19 x 15 x 18 cm (W x H x D) 0.9 kg	19 x 15 x 18 cm (W x H x D) 0.9 kg

VVX500	VVX600	VVX1500
19 x 15 x 18 cm (W x H x D) 0.9 kg	21 x 15 x 18 cm (W x H x D) 0.9 kg	25 x 38 x 31 cm (W x H x D) 2.5 kg

Included

• Handset with handset cord
• Network (LAN) Cable

Limitations

• (*1) G.722 HD voice codec and Voice quality monitoring & reporting features are not yet supported by Escaux Fusion - currently available on project base only.
• VVX500 & VVX600: Polycom Desktop Connector (use PC keyboard and mouse to control phone) feature is currently not supported
• The maximum characters shown for the line label, as well as they way it's truncated, is dependent on the phone type

Requirements

• Escaux Fusion . Minimum version(s) can be found in this document

Other resources

• Product Specification: Polycom VVX Expansion Module

About

About Escaux UCS

Escaux has developed the Unified Communication Solution as a modular solution based on open standards. Escaux UCS offers companies an easy-to-use platform with high operational efficiency. This guarantees increased efficiency, both for the users as well as for the administrators. Because of the modularity, an Escaux UCS solution is typically cheaper than solutions based on an IP PBX, while retaining configuration-to-measure advantages over a Centrex solution. As a result, Escaux UCS offers very high value for money in a future-proof solution, while offering market beating performance. Its high configurability, even for international multi-site setups, means cost saving opportunities on any level in your company.

About Escaux

Escaux was founded in 2002 and has a wide range of unique Unified Communication (UC) and Fixed Mobile Unification (FMU) building blocks in portfolio allowing Service Providers, Integrators and Mobile Operators to build Industrialized On-Premise, Hybrid-Cloud and Cloud based solutions suited to the needs of SOHO, SME and Corporate customers. The company has gained the trust of many corporate, stock quoted and public companies.