Fusion 4 : IVR Guide
A powerful, configurable IVR allows for date/time verification and a cascade to several options such as forwarding, playing of a message, voicemail, etc. .
Table of Content
Description of the behavior
- After an optional time check, a menu is played
- In case of holiday, out of office hours or lunch, a specific action can be executed
- Forward to a number (internal or external)
- Play a message (to be recorded)
- Send the call to Voicemail
- The automatic time check can be overruled by changing the status. This will force the "holiday-", "out of office hours-" or "lunch-" action, depending on the chosen status
- The menu can contain up to 10 options (from 0 to 9)
- Each option can be configured to
- Forward to another number (internal or external)
- Play a message (to be recorded)
- Send the call to Voicemail
- Status can be changed using feature "Change status of another extension" (pincode protected)
- If a wrong option (for example: deactivated) option is chosen, a error message can be played. The menu is repeated afterwards
- If no input is given by the caller within 5s the menu is played again up to 9 times (configurable), after a fallback option can be executed
- Options can be deactivated to decrease the number of node
- The IVR extension has a dedicated pincode, requested for status change, prompt recording and Voicemail box access.
- Prompts can easily be recorded via the phone (see short codes) or by uploading them to the SOP
Admin short codes
Record messages
| Feature |
Code |
Pincode
authentication |
| Record welcome/main message |
##90*<extension>*1 |
 |
| Record holiday message |
##90*<extension>*2 |
|
| Record outside office hours message |
##90*<extension>*3 |
|
| Record lunch message |
##90*<extension>*4 |
|
| Record IVR node X Message |
##90*<extension>*5<node> |
|
| Record no input in IVR message |
##90*<extension>*6 |
|
| Record IVR error message |
##90*<extension>*7 |
|
Change Status
| Change status other extension |
##77<extension> |
|
How to request the configuration of a new IVR
Fill in the
CRS image and send it to to your support point of contact or Project manager to configure it
