Fusion 4 : Service Availability / Opening hours Guide

Opening hours can be defined for Groups (Call Queuers) and IVR's. Those are defined via separate profiles so that different opening hours can be configured and a single configuration can be used for several Groups and general numbers extensions.

Table of Content

Feature Description

You can define up to 5 different work schedules, which you will further link to your weekly calendar. Every work schedule has 3 areas of information:

For each opening hours configuration, up to 5 day-schedules can be defined. Those can be linked to a weekly calendar (7 days).

• Each schedule can define the opening hour of the service:
  • The service is always available (24 hours).
  • The service is never available ("always closed").
  • The service available during the specified opening hours (Open from A to B)
    • Furthermore, you can decide whether a check on a lunch break should be performed.
• Holidays
  • Recurring holidays (every year on same date) can be defined for each opening hours configuration.
  • non-recurring holidays can be defined for each opening hours configuration.

How to request the configuration of a scheduler

Fill in the CRS image and send it to your support point of contact or Project manager to configure it