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IVR
Description (v2.1.0)
The caller is confronted with an Interactive Voice Response application (IVR) and is asked to enter a single digit via the DTMF keypad. If '1' is pressed, 'selection1' is executed, if '2' is pressed, 'selection2' is executed, ... . If the user does not press any key within 3 loops of the IVR, 'selectionUndefined' is executed. An invalid choice will cause the IVR message to repeat itself.
Before the caller can make his choice, he or she will hear the [message] message.Release notes
Version 2.1.0 - Early deployment
- Feature: Configurable repeat and timeout (M19660)
- Dependency:
- Communication Server module version 2 or higher
- Feature: Compatibility with subcallflows (M14608)
- Feature: Added support of '*' as an output (M13672)
- Feature: Support of input from previous actions, like PlayVoicemailMessage (M13672)
- Improvement: Prompt selection via combobox instead of drop-down list (M0)
- Dependency:
- Communication Server module version 2 or higher
- Improvement: Compatibility with the Communication Server module
- Improved documentation
- digit 5 is taken into account only after timeout expiration
- When entering an invalid input or after looping 3 times, the call is sent to the selectionUndefined action.
- Correcting of a bug in the 3 tries section
- Initial version
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