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PlayPrompt
Description (v1.3.2)
Up to five audio messages will be played before being routed to "next". When the audio message can't be found, the call is routed to "missingprompt".
Message 1: [message1] Message 2: [message2] Message 3: [message3] Message 4: [message4] Message 5: [message5] Send Answer to channel: [Answer]Release notes
Version 1.3.2 - Early deployment
- Feature: removed variable dropdown list
- Improvement: Comboboxes are now available to configure the prompts (M13783)
- Improvement: Compatibility with the Communication Server module
- Fixed display error for third prompt selection
- Improved efficiency
- Proper handling of missing prompts
- Added possibility of selecting whether the channel should be answered or not. Default is now "no" instead of "yes", improving the interoperability with other PBX's.
- Fixed display error for third prompt selection
- Improved efficiency
- Proper handling of missing prompts
Action parameters
- Message 1 to Message 5 : A parameter of type 'Prompt' which contains a reference to an audio file.
- Answer : answer the call. In some case it is necessary to set this option to yes in order to avoid a hangup
Example of use
This action allows you to play one or more "prompts", which are audio files, before continuing to the next action. It can be used to play a welcome message when a somebody calls the main number of a company. Afterwards, another action such as one to call multiple phones can be used. If one of the selected prompts cannot be found, the call will go to the missing_prompt branch. It is recommended to always handle this situation to avoid having a call being dropped due to non-existing audio file. Copyright © Escaux SA