Supervision

Description (v1.3.3)

Release notes

Supervision

Action parameters

• Resource: name of the device that need to be supervised
• Options:
  • Supervise: enable to hear the conversation
  • Supervise and whisper: enable to hear the conversation and talk to the supervised person without the other party of the converstation hearing it

Example of use

The steps of a typical supervision callflow are the following:

• Control the access to the service via the CheckPinCode action.
• Use GetDigits action to save the extension you want to supervise in a parameter. Choose an appropriate name for this parameter, for example "ExtensionToSupervise".
• You can then use GetExtensionInfo to get the phone associated with this extension, for example ExtPrimaryPhone.
• Finally the Supervision action can be used to supervise the right phone

Dependencies

• Module Asterisk-1.2 v2.23+ (support of the whisper mode)

Important notes

To be able to supervise a phone, this one should not work in re-invite mode for which the voice is directly sent from one phone to another.

Prior to version 1.1, resource name had to be prefixed by the technology name, for example SIP/${ExtPrimaryPhone}}. This is not mandatory any more.

Be aware that listening to calls may be subject to freedom of information and privacy legislation in your jurisdiction. As a matter of professional practice you should know the terms under which it is lawful to eavesdrop on telephone calls. In most jurisdictions it is illegal to eavesdrop on a call without the knowledge of the participants.