AutoAnswerDevices

Description (v0.0)

INFO Call a list of devices and instruct them to auto-answer the call.
INFO If the call is not answered before the timeout is expired, the call is sent to the "Timeout Extension".
INFO If all devices are busy, the call is sent to the "Busy Extension".
INFO Timeout: [timeout] seconds
INFO Device 1: [device_1]
INFO Device 2: [device_2]
INFO Device 3: [device_3]
INFO Device 4: [device_4]
INFO Device 5: [device_5]
INFO Device 6: [device_6]
INFO Device 7: [device_7]
INFO Device 8: [device_8]
INFO Device 9: [device_9]
INFO Timeout extension: [extension_timeout]
INFO Busy extension: [extension_busy]

Release notes

Show release notes
Version 0.0 - Deprecated
  • Feature: Currently only works for SNOM devices (M0)
  • Deprecated: Action was rejected by or has not been validated by our quality assurance department. (M0)

Action parameters

This action tries to recall the called party when he/she has become available. This action can be triggered either when the called party is busy (CCBS) or when the called party does not reply (CCNR).

ALERT! Please note that this action only works when the called party is connected to an Escaux UCS

  • CalledParty: this is the extension of the called party
  • Timeout: this is the period between subsequent checks. At every Timeout, the system performs a new check on the availability of the called extension. If the called party is available, the calling party is connected to the called party (Callback). First the calling party's phone calls and when picked up, the called party is called.
  • Retries: The availability check is terminated after a number of tries
  • Callback type: the possible values are:
    • on busy: the callback action is triggered when the called party is busy
    • on no reply: the callback action is triggered when the called party does not answer

Example of use

This action is typically used when an internal extension is busy (does not answer). In the case of an internal call, an IVR action can ask if the caller desire a callback on busy (no reply). If the caller wants a callback, the action AutoRecall is called with the proper Callback type.

Note that you should check in the callflow if the caller is internal or external.

To force a Polycom phone to auto-answer, as a pager or intercom device, refer to action PageDevices.
Copyright © Escaux SA