net.Console

Description

This module installs the net.Console software on your SOP. net.Console is an attendant software solution, specifically designed for large organizations.

Release notes

Show release notes
Version 3.11.2 - Early deployment
  • Bugfix: Calls in queues were not visible in net.Console (TS-2838)
  • Dependency:
    • Application Management Server module >= 3.7.0
    • Unified Communication Model module >= 1.15.0
    • Call Management >= 1.8.6
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 3.6.0
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9
    • net.Console X700 client resource >= 1.6.1
    • net.Console X900 client resource >= 1.8.1

Version 3.11.1 - Early deployment
  • Bugfix: "http(s)://" was not allowed in the browser navigation bar (TS-1604)
  • Dependency:
    • Application Management Server module >= 3.7.0
    • Unified Communication Model module >= 1.15.0
    • Call Management >= 1.8.6
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 3.6.0
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9
    • net.Console X700 client resource >= 1.6.1
    • net.Console X900 client resource >= 1.8.1

Version 3.11.0 - Early deployment
  • Feature: Remove netDesktop requirement for extra status (M23939)
  • Dependency:
    • Application Management Server module >= 3.7.0
    • Unified Communication Model module >= 1.15.0
    • Call Management >= 1.8.6
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 3.6.0
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9
    • net.Console X700 client resource >= 1.6.1
    • net.Console X900 client resource >= 1.8.1

Version 3.10.2 - Early deployment
  • Bugfix: Fixed background color of speeddial button (M23256)
  • Dependency:
    • Application Management Server module >= 3.7.0
    • Unified Communication Model module >= 1.14.0
    • Call Management >= 1.8.6
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 3.6.0
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9
    • net.Console X700 client resource >= 1.6.1
    • net.Console X900 client resource >= 1.8.1

Version 3.10.1 - Early deployment
  • Bugfix: set default route on eth0 (M22636)
  • Dependency:
    • Application Management Server module >= 3.7.0
    • Unified Communication Model module >= 1.14.0
    • Call Management >= 1.8.6
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 3.6.0
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9
    • net.Console X700 client resource >= 1.6.1
    • net.Console X900 client resource >= 1.8.1

Version 3.10.0 - Early deployment
  • Bugfix: Fixed JxBrowser error with url containing white spaces (M0)
  • Feature: Added fields site/office to directory entry (M21790)
  • Dependency:
    • Application Management Server module >= 3.7.0
    • Unified Communication Model module >= 1.14.0
    • Call Management >= 1.8.6
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 3.6.0
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9
    • net.Console X700 client resource >= 1.6.1
    • net.Console X900 client resource >= 1.8.1

Version 3.9.3 - Early deployment
  • Bugfix: Added support of foreign protocols in JxBrowser (M20916)
  • Improvement: Updated JxBrowser to version 6.18 (M0)
  • Dependency:
    • Application Management Server module >= 3.3.3
    • Unified Communication Model module >= 1.13.0
    • Call Management >= 1.8.6
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 2.9.x (with x starting at 0) OR >= 3.1.1
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9
    • net.Console X700 client resource >= 1.6.1
    • net.Console X900 client resource >= 1.8.1

Version 3.9.2 - Early deployment
  • Bugfix: Incorrect transfer destination was published in queue_log (M19497)
  • Dependency:
    • Application Management Server module >= 3.3.3
    • Unified Communication Model module >= 1.13.0
    • Call Management >= 1.8.6
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 2.9.x (with x starting at 0) OR >= 3.1.1
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9

Version 3.9.1 - Early deployment
  • Bugfix: Unlocked the Net.Console on blind transfer when no ringing or answer was received (M4078)
  • Dependency:
    • Application Management Server module >= 3.3.3
    • Unified Communication Model module >= 1.13.0
    • Call Management >= 1.8.1
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 2.9.x (with x starting at 0) OR >= 3.1.1
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9

Version 3.9.0 - Early deployment
  • Feature: Updated embedded browser with Chromium 55 (M12764)
  • Feature: Updated Java runtime environement to Java 1.8.0_121 (M17541)
  • Bugfix: Fixed call blind transferred to a voicemail not leaving the supervision area (M17236)
  • Dependency:
    • Application Management Server module >= 3.3.3
    • Unified Communication Model module >= 1.13.0
    • Call Management >= 1.8.1
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 2.9.x (with x starting at 0) OR >= 3.1.1
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9

Version 3.8.2 - Early deployment
  • Bugfix: net.Console blocked when doing an AT transfer to a queue (M16325)
  • Dependency:
    • Application Management Server module >= 3.3.3
    • Unified Communication Model module >= 1.13.0
    • Call Management >= 1.8.1
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 2.9.x (with x starting at 0) OR >= 3.1.1
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9

Version 3.8.1 - Early deployment
  • Bugfix: Corrected german translations. (M14612)
  • Bugfix: Missing branding directory was raising error (M14173)
  • Dependency:
    • Application Management Server module >= 3.3.3
    • Unified Communication Model module >= 1.13.0
    • Call Management >= 1.8.1
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 2.9.x (with x starting at 0) OR >= 3.1.1
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9

Version 3.8.0 - Early deployment
  • Feature: Set extra informations on call (M13662)
  • Improvement: Support for SHA-512 and bcrypt password hashing (M9470)
  • Dependency:
    • Application Management Server module >= 3.3.3
    • Unified Communication Model module >= 1.13.0
    • Call Management >= 1.8.1
    • Communication Server module = 3.3.x (with x starting at 11) OR >= 3.13.0
    • VMXML module >= 1.3.0
    • Database Schema module = 2.9.x (with x starting at 0) OR >= 3.1.1
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9

Version 3.7.0 - Early deployment
  • Feature: net.Console build with new translations DE, ES, IT. (M12497)
  • Improvement: Updated default branding
  • Dependency:
    • Application Management Server module >= 3.3.3
    • Unified Communication Model module >= 1.13.0
    • Call Management 1.6.4 >= (v1.7.0 and v1.7.1 are not compatible)
    • Asterisk-1.2x module >= 2.32.2 OR Communication Server module >= 2.7.1
    • VMXML module >= 1.3.0
    • Database Schema module >= 1.23.0
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9

Version 3.6.1 - General deployment
  • Improvement: When creating input dialog, reference the main frame to make sure it is put in front of it. Added logging when park button is pressed. ORTS 10101231
  • Improvement: Improve download page (M8774)
  • Dependency:
    • Application Management Server module >= 3.3.3
    • Unified Communication Model module >= 1.9.6
    • Call Management 1.6.4 >= (v1.7.0 and v1.7.1 are not compatible)
    • Asterisk-1.2x module >= 2.32.2 OR Communication Server module >= 2.7.1
    • VMXML module >= 1.3.0
    • Database Schema module >= 1.23.0
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9

Version 3.6.0 - Early deployment
  • Bugfix: net.Console no more freezes and timeouts when a transfer is aborted and the first call rapidly put off hold with a polycom. (M7782)
  • Dependency:
    • Application Management Server module >= 3.3.3
    • Unified Communication Model module >= 1.9.6
    • Call Management 1.6.4 >= (v1.7.0 and v1.7.1 are not compatible)
    • Asterisk-1.2x module >= 2.32.2 OR Communication Server module >= 2.7.1
    • VMXML module >= 1.3.0
    • Database Schema module >= 1.23.0
    • Network module >= 1.17.0
    • SOP Base >= 1.5.0
    • SMP Web >= 4.9

Version 3.5.4 - Early deployment
  • Improvement: Log SIP MESSAGE except for controller context updates (M8079)
  • Bugfix: call going through after clicking on login and console is still in pause (M3668)
  • Bugfix: Upgrade embedded JRE to 1.6.0_45 (M7785)
  • Bugfix: Old calls appeared in supervised area (M7790)
  • Dependency:
    • Application Management Server module v3.3.3 or higher
    • Unified Communication Model module v1.9.6 or higher
    • Call Management v1.6.4 or higher (v1.7.0 and v1.7.1 are not compatible)
    • Asterisk-1.2x module v2.32.2 or higher
    • VMXML module v1.3.0 or higher
    • Database Schema module v1.23.0 or higher
    • Network module 1.17.0 or higher
    • SOP Base 1.5.0 or higher
    • SMP Web 4.9 or higher

Version 3.5.3 - Deprecated
  • Bugfix: Calls in a general queue were visible in all other general queues (M7152)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Application Management Server module v3.3.3 or higher
    • Unified Communication Model module v1.9.6 or higher
    • Call Management v1.6.0 or higher
    • Asterisk-1.2x module v2.32.2 or higher
    • VMXML module v1.3.0 or higher
    • Database Schema module v1.23.0 or higher
    • Network module 1.17.0 or higher
    • SOP Base 1.5.0 or higher
    • SMP Web 4.9 or higher

Version 3.5.2 - Deprecated
  • Bugfix: Calls to personal queue were displayed in all clients (M7101)
  • Bugfix: Show all supervised calls did not affect personal queue calls (M7132)
  • Bugfix: Tone cancellation was deactivated for cancelled outgoing call (M7142)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Application Management Server module v3.3.3 or higher
    • Unified Communication Model module v1.9.6 or higher
    • Call Management v1.6.0 or higher
    • Asterisk-1.2x module v2.32.2 or higher
    • VMXML module v1.3.0 or higher
    • Database Schema module v1.23.0 or higher
    • Network module 1.17.0 or higher
    • SOP Base 1.5.0 or higher
    • SMP Web 4.9 or higher

Version 3.5.1 - Deprecated
  • Bugfix: Startup URL was not always loaded (M6952)
  • Bugfix: Speeddials labels could be invisible when resizing the speeddials (M6956)
  • Bugfix: Could not call selected contact using the ENTER key, after using the arrows to select the contact (M0006967)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Application Management Server module v3.3.3 or higher
    • Unified Communication Model module v1.9.6 or higher
    • Call Management v1.6.0 or higher
    • Asterisk-1.2x module v2.32.2 or higher
    • VMXML module v1.3.0 or higher
    • Database Schema module v1.23.0 or higher
    • Network module 1.17.0 or higher
    • SOP Base 1.5.0 or higher
    • SMP Web 4.9 or higher

Version 3.5.0 - Deprecated
  • Feature: Added phone status in speeddials (M0006556)
  • Improvement: Always connect to the SOP network interface that has the default route (M0006481)
  • Bugfix: Reliability when loading big directories (M0005947)
  • Bugfix: Wrong contact was dialed when user was too fast (M0006479)
  • Bugfix: Call history entries could appear twice (M0006607)
  • Bugfix: Remove every mention of Outlook import in the preferences (M0006645)
  • Bugfix: Authentication issue when using specific passwords (M0006201)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Application Management Server module v3.3.3 or higher
    • Unified Communication Model module v1.9.6 or higher
    • Call Management v1.6.0 or higher
    • Asterisk-1.2x module v2.32.2 or higher
    • VMXML module v1.3.0 or higher
    • Database Schema module v1.23.0 or higher
    • Network module 1.17.0 or higher
    • SOP Base 1.5.0 or higher
    • SMP Web 4.9 or higher

Version 3.4.1 - Deprecated
  • Bugfix: Installation could fail if there was no JRE available (M0005751)
  • Bugfix: MSI could become corrupted when installing on a SOP (M00005828)
  • Bugfix: Bind only on IPV4 address (M0005797)
  • Bugfix: Unregister failed in case of unhealthy active-active setup (M0005831)
  • Bugfix: Technical prefix such as *94 where still visible when using communication server 2 (M0005521)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Application Management Server module v3.3.3 or higher
    • Unified Communication Model module v1.9.4 or higher
    • Call Management v1.6.0 or higher
    • Asterisk-1.2x module v2.32.2 or higher
    • VMXML module v1.3.0 or higher
    • Database Schema module v1.21.0 or higher
    • SOP Base 1.4.1 or higher

Version 3.4.0 - Deprecated
  • Feature: Facilitate remote net.Console debugging by accessing local client's logs (M0004165)
  • Feature: group pickup between net.Console (M0004869)
  • Improvement: Potential update impact level 1 DONE: no critical impact expected. Update can be applied without risk of breaking critical functionality. Deprecating AuthService in favor of AuthService in UCModel
  • Improvement: Deprecated headset toggle (M0004039)
  • Improvement: Phone statuses in the directory were not visible enough (M0004316)
  • Improvement: Fetching call history could take lots of CPU (M0004544)
  • Improvement: Removed the default voicemail config which was causing error notification at startup of the client (M0004689)
  • Improvement: *94 was shown in history when doing netconsole blind transfer. (M0004701)
  • Bugfix: Outlook Contact Synchronization could throw NullPointerException
  • Bugfix: Browsing the directory list was produces exceptions in the logs (M0004634)
  • Bugfix: Fix NPE when setting the same note several times (M0004692)
  • Bugfix: restore display of ringing call in private queue which was available in the versions 3.1 and earlier (M0005212)
  • Bugfix: Mail search directory default not working (M0005280)
  • Bugfix: Some SIP messages were not compliant and were rejected by Communication Server 2 (M0005302)
  • Bugfix: When voicemailboxes are configured and primary sop goes down, failover is too slow. (M0005530)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Application Management Server module v3.3.3 or higher
    • Unified Communication Model module v1.9.4 or higher
    • Call Management v1.6.0 or higher
    • Asterisk-1.2x module v2.32.2 or higher
    • VMXML module v1.3.0 or higher
    • Database Schema module v1.21.0 or higher
    • SOP Base 1.4.1 or higher

Version 3.3.3 - Deprecated
  • Feature: Added the possibility to set default value for contact search field (M0003681)
  • Improvement: Operation recorded in the call history is now reset when the line is returning to the receptionist(M0004434)
  • Improvement: Note in the call history is now preserved when the line is returning to the receptionist(M0004434)
  • Improvement: Added a 'cleanup' button in the call history tab (M0004454)
  • Improvement: Compression of the data sent to from the server to the client is now configurable (M0004507)
  • Bugfix: Time in mini call history was sometimes truncated (M0004184)
  • Bugfix: call duration in call history not correct in case of call transfer (M0004433)
  • Bugfix: It was no more possible to open the settings windows when the language is set to Dutch (M0004562)
  • Bugfix: An extra call history was created in case of transfer to busy/congested destination (M004268)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Application Management Server module v3.2.9 or higher
    • Unified Communication Model module v1.8.1 or higher
    • Call Management v1.5.4 or higher
    • Asterisk-1.2x module v2.32.2 or higher
    • VMXML module v1.3.0 or higher

Version 3.3.2 - Deprecated
  • Improvement: Removed pushCallback.php which is no more needed for Polycom API (M0004179)
  • Improvement: Migration to more stable and responsive Polycom API (M0004451)
  • Bugfix: net.Console in IDLE while call on hold on phone after unsuccessful blind transfer to local application (M0004279)
  • Bugfix: Call handling not possible after transfer from one receptionist to another one (M0004075)
  • Bugfix: polycom based net.Console - Timeout in case of unhold or cancel after blind transfer to busy (M0004077)
  • Bugfix: net.console stuck in APPLICATIONSTATE (M0004220)
  • Bugfix: net.Console client in some case identifies 127.0.0.1 as the source ip address (M0004266)
  • Bugfix: Attend transfer does no longer work to user callflow that contains AGI (M0004278)
  • Bugfix: After an unsuccessful blind transfer the call on hold on the phone is not shown in the net.Console client(M0004279)
  • Bugfix: HTTPS sites with self-signed certificates not reachable in net.Console client's webbrowser (M0004307)
  • Bugfix: Polycom based net.Console does not always return to IDLE after attended transfer (M0004343)
  • Bugfix: net.Console client does not always reconnect after ping failure (M0004390)
  • Bugfix: Takeback should never be executed on terminated call (M0004391)
  • Bugfix: Called name missing in call history in case of cancelled of consultation call (M0004436)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Application Management Server 3.2.9 or higher
    • Unified Communication Model 1.8.0 or higher
    • Call Management 1.5.3 or higher
    • Asterisk 2.30.1 or higher
    • VMXML module v1.3.0 or higher

Version 3.3.1 - Deprecated
  • Feature: Enriched call history with last operation, last note and login name (M0003773)
  • Improvement: Date of the entry in call history is now the date of the call on the recepionist phone (M0003773)
  • Improvement: Duration indicated in the Call History is now the total duration the call spent on the receptionist phone (M0003773)
  • Improvement: Consultation call must not be shown in the call history (M0003773)
  • Improvement: Call rejected by receptionist are now marked in call history with an operation REJECT (M0003773)
  • Bugfix: Blind transferred call does not show the external caller ID (M0004187)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Application Management Server 3.2.4 or higher
    • Unified Communication Model 1.8.0 or higher
    • Call Management 1.5.0 or higher
    • Asterisk 2.30.1 or higher
    • VMXML module v1.3.0 or higher

Version 3.3.0 - Deprecated
  • Feature: Add the possibility to disable the search for a mobile number from the SearchAll field (M0003770)
  • Feature: extra indicator that indicates how many receptionists are active (M0003594)
  • Feature: Added support for Polycom IP650 (M0003970)
  • Improvement: Every keystroke after a unique search result fires a http request to the agenda (M0002976)
  • Improvement: Allow different colors for the speeddial buttons (M0003503)
  • Improvement: No more need of gateways filters (M0003551)
  • Improvement: Reduced bandwidth used by netConsoleControllerContextUpdates sent from SOP to net.Console clients (M0003768)
  • Improvement: The note field in the line1 area must not be editable in order to prevent unintentional changes (M0003787)
  • Improvement: Blind transfer without missed call generation (M0003948)
  • Bugfix: Dialling number not defined in dialplan result in a timeout (M0003313)
  • Bugfix: Not possible to check netconsole service status via sopshell in 3.2 (M0003457)
  • Bugfix: Timeout caused by race condition on takeback (M0003677)
  • Bugfix: Note field incorrect in case of multiple entries with same extension in the imported contacts (M0003729)
  • Bugfix: net.Console stuck in a infinite loop after recovery (M0003784)
  • Bugfix: Timeout caused by race condition on accept (M0003817)
  • Bugfix: Supervision of blind transfer is not reliable (M0004009)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Application Management Server 3.2.4 or higher
    • Unified Communication Model 1.7.3 or higher
    • Call Management 1.4.4 or higher
    • Asterisk 2.30.1 or higher
    • VMXML module v1.3.0 or higher

Version 3.2.5 - Deprecated
  • Deprecated: This version does not support the SNOM based net.Console
  • Bugfix: call broken after blind transfer with IP650
  • Dependency:
    • Application Management Server 3.1.1
    • Unified Communication Model 1.6.2
    • Call Management 1.4.3
    • VMXML module v1.3.0 or higher
    • SNOM phone Support 1.11.0
    • or
    • Polycom Phone Support 3.3.1
    • Polycom IP650 SIP Phone resource version 4.4

Version 3.2.4 - Deprecated
  • Feature: support for Polycom phone IP650
  • Deprecated: Very slow interaction with Polycom phone
  • Dependency:
    • Application Management Server 3.1.1
    • Unified Communication Model 1.6.2
    • Call Management 1.4.3
    • VMXML module v1.3.0 or higher
    • SNOM phone Support 1.11.0
    • or
    • Polycom Phone Support 3.3.1
    • Polycom IP650 SIP Phone resource version 4.4

Version 3.2.3 - Deprecated
  • Improvement: Line 1 caller information should contains Information from SetCallerId (M0003682)
  • Bugfix: Not able to send a mail if we click on the enveloppe in netconsole (M0003671)
  • Bugfix: netConsole fails with queue strategy ringall (M0003757)
  • Bugfix: Not able to transfer a call to a queue located on the same SOP (M0003615)
  • Bugfix: TRANSFER button is disabled when trying to transfer to an extension making use of CallUsersByGroup or CallDevicesByExtension (M0003751)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Application Management Server 3.1.1
    • Unified Communication Model 1.6.1
    • Call Management 1.4.2
    • SNOM phone Support 1.11.0
    • VMXML module v1.3.0 or higher

Version 3.2.2 - Deprecated
  • Bugfix: net.Console does not display department or enterprise after playing an IVR (M0003558)
  • Bugfix: Not able to send a mail if we click on the enveloppe in netconsole (M0003671)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.1.0
    • Unified Communication Model 1.6.1
    • Call Management 1.4.1
    • Watchdog 1.0.3
    • Asterisk 2.28.7
    • VMXML module v1.3.0 or higher

Version 3.2.1 - Deprecated
  • Bugfix: Exception when updating phone status in case of zaptel device. (M0003506)
  • Bugfix: Unable to open preferences in FR (M0003494)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.1.0
    • Unified Communication Model 1.6.1
    • Call Management 1.4.1
    • Watchdog 1.0.3
    • Asterisk 2.28.7
    • VMXML module v1.3.0 or higher

Version 3.2.0 - Deprecated
  • Feature: Implement outlook personal contacts synchronisation (M0002451)
  • Feature: Implement visual voicemail (M0002454)
  • Feature: put console in foreground on incoming call (M0002455)
  • Feature: beep when new call enters the general or personal queue (M0002457)
  • Feature: make "auto-dial upon unique dir result" optional (M0002512)
  • Feature: Show who is waiting in the general queue (M0000898)
  • Feature: Branding of net.Console (M0003034)
  • Feature: Create X700 version (M0003047)
  • Feature: allow sorting of receptionist tab (M0003229)
  • Feature: Extra status field not shown (M0001680)
  • Improvement: Delete webstart version when installing msi (M0002560)
  • Improvement: upgrade jre for netConsole (M0003097)
  • Improvement: Activity detection on secondary sop based on net.Console's queue activity (M0003126)
  • Improvement: Generate client error when login fails in case of 'no permission on resource' (M0003228)
  • Improvement: implement netConsole caching for resource info (M0003368)
  • Improvement: netConsole UCModel incorrect dependency cleanup (M0003369)
  • Improvement: Authentication hardening (M0002438)
  • Improvement: Added switch-over notification in case of SMITH (M0003225)
  • Improvement: Better handling of race conditions between State transition sent by server and command sent by client (M0003397)
  • Improvement: Call ringing at a receptionist must not be shown as call pending in the queue (M0004111)
  • Bugfix: netconsole broken if closed while parked call ongoing (M0002800)
  • Bugfix: CampOn does not behave correctly when L1 hangs (M0002840)
  • Bugfix: NewOutgoingState -> Voicemail fails (M0003029)
  • Bugfix: stonith fails because known hosts file can not be read by jsch (M0003171)
  • Bugfix: Nullpointer while stopping bundles (M0003417)
  • Bugfix: Failure to track remote party changes in ATNewOutGoing (M0003324)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.1.0
    • Unified Communication Model 1.6.0
    • Call Management 1.4.0
    • Watchdog 1.0.3
    • Asterisk 2.28.7
    • VMXML module v1.3.0 or higher

Version 3.1.9 - Deprecated
  • Bugfix: automatic clearing of search field does not happen when search field does not have focus. (M3363)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.0.17
    • Unified Communication Model 1.5.4
    • Call Management 1.3.6
    • Watchdog 1.0.3
    • Asterisk 2.28.7

Version 3.1.8 - Deprecated
  • Improvement: Remember screen size (M2902)
  • Improvement: use twice the same login on two net.Console causes the first net.Console to silently logout (M3272)
  • Bugfix: While starting search in directory, get first letter entered twice (M3277)
  • Improvement: Table preferences are not read from centralized settings (M3286)
  • Bugfix: Failure to track pemote party changes in ATNewOutGoing (M3319)
  • Bugfix: Exception in bundle start of CallControl leaves threads running when Asterisk is down. (M3321)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.0.17
    • Unified Communication Model 1.5.4
    • Call Management 1.3.6
    • Watchdog 1.0.3
    • Asterisk 2.28.7

Version 3.1.7 - Deprecated
  • Bug fix: Deadlock while closing login window (M3226)
  • Bug fix: Client becomes unusable after being CleanupTasked by the server (M3230)
  • Bug fix: Client login failure if secondary sop is down (M3259)
  • Bug fix: Netconsole client does not get out of TimedOutState (M3271)
  • Bug fix: ATBusyOutgoingState loses access to busy call information after 15 seconds (M3285)
  • Bug fix: Call History does not switch to secondary sop (M3288)
  • Bug fix: Receptionist is paused on personal queue instead of general queue (M3292)
  • Bug fix: Unexpected failover triggered (M3304)
  • Improvement: Resend FsmContext upon receiving 500-request out of order (M3282)
  • Improvement: Failover if there are too many events in Asterisk Queue (M3287)
  • Improvement: Expose extension in ncctl.list (M3293)
  • Improvement: Netconsole client should keep 20 logrotate (M3294)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.0.16
    • Unified Communication Model 1.5.3
    • Call Management 1.3.5
    • Watchdog 1.0.3
    • Asterisk 2.28.7

Version 3.1.6 - Deprecated
  • Improvement: memory/cpu improvements (M3199, M3202)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.0.15
    • Unified Communication Model 1.5.2
    • Call Management 1.3.4
    • Watchdog 1.0.3
    • Asterisk 2.28.7

Version 3.1.5 - Deprecated
  • Bugfix: Cannot retrieve CDR when file is too big (M3176)
  • Improvement: Improved directory searching (M3180)
  • Improvement: failover mechanism more robust (M3185)
  • Improvement: Better handling of multiple queues (M3186)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.0.14
    • Unified Communication Model 1.5.1
    • Call Management 1.3.3
    • Watchdog 1.0.3
    • Asterisk 2.28.7

Version 3.1.4 - Deprecated
  • Feature: Make SMITH permanent (M3124)
  • Feature: Implement Stonith action (M3125)
  • Bugfix: receptionists tab also lists non net.Console queues (M2556)
  • Bugfix: Search resulting in single item does not get it's status updated (M3138)
  • Bugfix: netconsole availability probe to support more than one netconsole per cluster (M3139)
  • Bugfix: Force redraw of supervision area and personal call area (M3158)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.0.13
    • Unified Communication Model 1.5.0
    • Call Management 1.3.1
    • Watchdog 1.0.3
    • Asterisk 2.28.7

Version 3.1.3 - Deprecated
  • Feature: Alternative location for log and configuration files (M1057)
  • Bugfix: Line1 lost when you dial an unknown number (in onholdstate) (M3069)
  • Bugfix: ATBusyOutgoing -> Camp does not autocamp (M3071)
  • Bugfix: Blind transfer to cascade fails (M3074)
  • Improvement: Bug reporting button (M3089)
  • Bugfix: Table does not lose focus when phone icon is clicked (M3095)
  • Bugfix: Improve reset/recovery state (M3113)
  • Bugfix: deadlock when several receptionist working together (3135)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.0.10
    • Unified Communication Model 1.3.2
    • Call Management 1.2.0
    • Watchdog 1.0.3
    • Asterisk 2.28.7

Version 3.1.2 - Deprecated
  • Improvement: Queued call overview should also show the incoming calls from the personal queue (M2939)
  • Improvement: the names user_1, user_2,... of the directory columns should be made changeable (M2948)
  • Improvement: clear search fields after finishing call (M2971)
  • Improvement: Show absolute time in history overview (M2977)
  • Improvement: mouse pointer should change when hoovering over clickable icon in the internal directory (M2978)
  • Improvement: Refuse camping on an extension that does not have a primary and secondary device (M2995)
  • Improvement: Extra option in queue ensuring a minimum idle time of a member before distributing a call (M3012)
  • Improvement: During 'camp on', the caller should hear music (M3040)
  • Bugfix: CheckResourceAvailability does not detect properly unreachable resource (M3023)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.0.10
    • Unified Communication Model 1.3.2
    • Call Management 1.2.0
    • Watchdog 1.0.3
    • Asterisk 2.28.7

Version 3.1.1 - Deprecated * Improvement: Automatic unlock of net.Console on command timeout (M2813) * Bugfix: The information in the receptionist tab is not shown consistently when logged off (M2930) * Bugfix: only owner of call should be able to change the park note (M2933) * Bugfix: netconsole client not able to connect to backend after SOP restart (M2991) * Bugfix: netConsole blocked when calling another receptionist (queue) - workaround (M2998)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.0.10
    • Unified Communication Model 1.3.1
    • Call Management 1.2.0
    • Watchdog 1.0.3
    • Asterisk 2.28.6

Version 3.1.0 - Deprecated
  • Improvement: Improved high availability activity detection algorithm (M2911)
  • Bugfix: Missing tooltips (M2827)
  • Improvement: Added ATBusyOutgoing and ATCongestedOutgoing states (M2900)
  • Dirpark and Dial to empty number field leads to broken call (M2925)
  • Bugfix: Clicking HOLD while in ATOutgoing the GUI is not refreshed (M2926)
  • Improvement: Selected supervised call: notes area focus is lost when new call comes in (M2927)
  • Feature: Siemens/Cisco cascade integration with netConsole outgoing call (M2928)
  • Bugfix: Wrongly transfered call should go back to receptionist (M2929)
  • Feature: start a call from the internal directory using a double click on the line (M2944)
  • Improvement: Call history caching (M2954)
  • Feature: Implement Cisco/Siemens integration for netConsole blind transfer (M2966)
  • Bugfix: Error in phone status (M2980)
  • Bugfix: netconsole controller not always released when closing the application (M2981)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.0.9
    • Unified Communication Model 1.3.0
    • Call Management 1.1.0
    • Watchdog 1.0.3
    • Asterisk 2.28.5

Version 3.0.9 - Deprecated
  • Feature: CallHistory (M2883)
  • Improvement: Possibility to initiate call while receiving an incoming call. (M2898)
  • Bug: pause enabled in states, fixed passive state (M2872)
  • Bug: SNOM can always be canceled by hitting the hangup button or F2 (M2899)
  • Bug: Refuse blind transfered call should remove supervised call entry (M2880)
  • Bug: netConsole blocked after dial to extension with immediate hangup (M2888)
  • Bug: netConsole not refreshed after a blind transfer is rejected (M2901)
  • Dependency:
    • Database Schema 1.12.0
    • Application Management Server 3.0.8
    • Unified Communication Model 1.2.3
    • Call Management 1.0.0
    • Watchdog 1.0.2
    • Asterisk 2.28.4

Version 3.0.8 - Deprecated * Feature: Implement server-side watchdog * Feature: Remember screen divider and column width * Feature: Log file size, rotation and naming * Feature: Always be possible to put yourself in paused state * Feature: Exceptions and errors contain a ticket nr * Bug: NetConsole3 does not see when receptionist call, for example, the voicemail * Bug: When converting attended transfer to park, the default park note should be same than for other conversion * Bug: Watchdog (netConsole client) tries to initialize controller even when releasing controller * Bug: Missing resource in configmappins * Bug: Blind transfer should be automatically completed in case of call answer * Bug: busy tone not played if call not answered

Version 3.0.7 - Deprecated * Bug: NetConsole3 does not see when receptionist call, for example, the voicemail * Bug: When sop1 is down, sometimes netconsole cannot be stopped * Bug: Set outgoing line of the receptionist reliably * Bug: NetConsole states in transition are not shielded against duplicate commands * Bug: Improve strategy logic for NewOutgoing and Camping * Bug: Closing the login window freezes the net.Console * Bug: Calls missing in personal queue * Bug: Campon and coupling lead to call not immediately released * Bug: Hangup cause incorrect in NewOutgoing and ATOutgoing leading to congestion tone * Feature: Log file size, rotation and naming * Feature: Remember screen divider location and column width

Version 3.0.6 - Deprecated

Version 3.0.5 - Deprecated *

Version 3.0.4 - Deprecated
  • HA version

Version 3.0.3 - Deprecated

  • Dependency:
    • SNOM phone support module v1.8+
    • SOP API module v2.20+
    • VMXML module v1.2+
    • Application Management Server v3.0+

Version 3.0.2 - Deprecated
  • Major update version
  • Completely reworked GUI and backend
  • Installer available for windows on http://sopip/netConsole/netConsole.msi
  • Dependency:
    • SNOM phone support module v1.8+
    • SOP API module v2.20+
    • VMXML module v1.2+
    • Application Management Server v3.0+
    • Call Control module v1.0+
    • Unified Communication Model v1.1+

Version 3.0.1 - Deprecated
  • Bug fix: after setting the handset mode, call are always accepted in the headset
  • Bug fix: In handset mode the audio still switches to speaker after an attempt to transfer to a busy number (M0002541)
  • Bug fix: No blind transfer icon in action history (M0002518)
  • Bug fix: up-down arrow navigation behavior in directory not consistent (M0002493)
  • Bug fix: Web calendar triggered too often (M0002526)
  • Bug fix: net.Console client application slows down due to embedded browser processing (M0002498)
  • Bug fix: When calling an external number, netconsole displays null/null for callerid and callername (M0002507)
  • Bug fix: Phone status of another SOP of teh cluster not seen (M0002569)
  • Bug fix: Unexpected caller abandon notifcation (M0002467)
  • Bug fix: net.Console stops sending commands to SOP after fast click on a button, e.g. HOLD (M0002550)
  • Bug fix: searching supervised by notes or by receptionist does not work (M0002559)
  • Feature: Put a tooltip after each button (M0002269)
  • Feature: Call coupling with call in personal queue (M0002409)
  • Dependency:
    • SNOM phone support module v1.8+
    • SOP API module v2.20+
    • VMXML module v1.2+
    • Application Management Server v3.0+
    • Call Control module v1.0+
    • Unified Communication Model v1.1+

Version 3.0.0 - Deprecated
  • Major update version
  • Completely reworked GUI and backend
  • Installer available for windows on http://sopip/netConsole/netConsole.msi
  • Dependency:
    • SNOM phone support module v1.8+
    • SOP API module v2.20+
    • VMXML module v1.2+
    • Application Management Server v3.0+
    • Call Control module v1.0+
    • Unified Communication Model v1.1+

Version 2.10.3 - Deprecated
  • Bugfix: 'Unknown caller' now includes extension (M0002350)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • SNOM phone support' version 1.2+
    • SOP API version 2.27.1+
    • VMXML version 1.2+
    • Asterisk-1.2x version 2.15+ Make sure to restart the asterisk process after the software upgrade
    • Application Management Server 1.2
    • DB Schema 1.3
    • Zaptel-Asterisk-1.2x 1.6

Version 2.10.2 - Deprecated
  • Bugfix: TakeBack button is always disabled (M0002376)
  • Deprecated: Higher version contains major improvements (M0)
  • Dependency:
    • SNOM phone support' version 1.2+
    • SOP API version 2.27.1+
    • VMXML version 1.2+
    • Asterisk-1.2x version 2.15+ Make sure to restart the asterisk process after the software upgrade
    • Application Management Server 1.2
    • DB Schema 1.3
    • Zaptel-Asterisk-1.2x 1.6

Version 2.10.1 - Deprecated
  • Feature: Installer available for windows on http://sopip/netConsole/netConsole.msi (M1735)
  • Bug: on some occasions parked calls can not be coupled or taken back (M1756)
  • Bug: sometimes net.Console freezes when working with parked calls
  • Added German language support (2.10.1)
  • Dependency:
    • SNOM phone support' version 1.2+
    • SOP API version 2.20+
    • VMXML version 1.2+
    • Asterisk-1.2x version 2.15+ Make sure to restart the asterisk process after the software upgrade
    • Application Management Server 1.2
    • DB Schema 1.3
    • Zaptel-Asterisk-1.2x 1.6

Version 2.10.0 - Deprecated
  • Feature: Installer available for windows on http://sopip/netConsole/netConsole.msi (M1735)
  • Bug: on some occasions parked calls can not be coupled or taken back (M1756)
  • Bug: sometimes net.Console freezes when working with parked calls
  • Dependency:
    • SNOM phone support' version 1.2+
    • SOP API version 2.20+
    • VMXML version 1.2+
    • Asterisk-1.2x version 2.15+ Make sure to restart the asterisk process after the software upgrade
    • Application Management Server 1.2
    • DB Schema 1.3
    • Zaptel-Asterisk-1.2x 1.6

Version 2.9.0 - General deployment
  • added netconsole keepalive check
  • added a limit to the call history of 72 hours
  • added logging of an abandoned call instead of popup window
  • fixed loss of focus in notes field
  • fixed phone status to take into account the status of the secondary phone
  • fixed take back action on a supervised channel when supervise reason is unknown
  • fixed overwritten number field
  • fixed frozen console
  • fixed supervised channel could move to personal queue
  • fixed nullpointer in callmanager
  • fixed application name and icon when netConsole is launched 2nd time on a mac
  • fixed missing ringing sound
  • fixed name of the accept button to 'accept' instead of 'dial'
  • fixed synchronization of Outlook contacts
  • configurable beepfile through system.beep setting in preferences.props
  • Dependency:
    • SNOM phone support' version 1.2+
    • SOP API version 2.20+
    • VMXML version 1.2+
    • Asterisk-1.2x version 2.15+ Make sure to restart the asterisk process after the software upgrade
    • Application Management Server 1.2
    • DB Schema 1.3
    • Zaptel-Asterisk-1.2x 1.6

Version 2.8.0 - General deployment
  • logging syslog events of snom phone
  • Dependency:
    • SNOM phone support' version 1.2+
    • SOP API version 2.20+
    • VMXML version 1.2+
    • Asterisk-1.2x version 2.15+ Make sure to restart the asterisk process after the software upgrade
    • Application Management Server 1.2
    • DB Schema 1.3
    • Zaptel-Asterisk-1.2x 1.6

Version 2.7.0 - General deployment
  • rework of gui interface to parked (and queued) channels

Version 2.6.0 - Deprecated
  • improved queue login at startup
  • more robust queue login/logout mechanism
  • improved event handling preventing rare loss of events
  • resynchronisation button added
  • phone initialisation button added
  • improved parkslot handling (capture of un-park event)

Version 2.5.0 - General deployment
  • New build procedure
  • Resolved no reaction on stale states
  • Remove notes editor when needed
  • Cleanup of directory results on key press
  • Reformat log file name
  • Possibility to report incidents right from within the net.Console application
  • Fine tuning logging
  • Resolved race condition while coupling call
  • Deactivation of pauze button when phone is not in queue
  • Possibility to Transform an Attended Transfer into a Blind Transfer
  • Display of 'note' not only when call is parked
  • Warning shown when caller terminates call during attended transfer
  • Resolved console blocking when channel disappears while editing Notes field
  • Improved asynchronous handling of dbGetConsoleState results

Version 2.4.0 - General deployment
  • Improved phone status display, inter-SOP enabled
  • Voicemail refresh triggered by event instead of polling
  • Support of additional user fields
  • Double click on 'coupling' button no longer provokes loss of call
  • Phone toggling and Camp on inter-SOP enabled
  • Correction of call history display
  • Direct coupling of current call with call in personal queue
  • Solved bug: switch to tab2 on accepting call
  • Configurable net.Console auto-login (Auto Login)
  • Configurable queue auto-login (Auto Activate Queues)
  • Queue login at the end of the net.Console boot process
  • Improved headset/handset persistence
  • Maintain focus during note additions
  • SyntheticaSimple2D look & feel added
  • Force focus on net.Console via:
    • system wide keyboard shortcut
    • on incoming call
  • Requirements on all sop servers inside a cluster
    • API 2.19
    • Management Server 1.2

Version 2.3.0 - General deployment
  • Citrix support
  • minor correction to dbGetConsoleState which solves an issue when transferring a caller to an IVR, voice prompt or voicemail.

Version 2.2.0 - Deprecated
  • monitoring/management integration
  • Fix for outgoing calls where status can not be determined (not in directory, ...)
  • Fix for external application calls when not in directory (short names)
  • Fix for occasional double outgoing calls
  • Fixes for alphanumeric mode and locked state of phone
  • Requirements * Management Server 1.0

Version 2.1.0 - Deprecated
  • Call toggling is now triggered when either the primary or secondary phone is busy. It's the busy device which gets toggled.
  • Web applications only get triggered by a directory search upon hitting the ENTER key. This ensures that the focus is not lost during a search.
  • Under windows, a system tray icon and start menu item are also created
  • Puase button stays in sync with actual pause state of a member in the queue
  • Improved behavior of takeback during an incoming call
  • Improved non-blocking queueing behavior
  • Cherry pick list on receptionist personal queue
  • Detailed call history per ongoing communication
  • Outlook integration corrected
  • Headset - handset selection persistence
  • A beep is played upon an incoming call (optional setting)
  • Caller name presentation allowing multi-company service
  • Ringall queue behavior supported
  • Better represenation of operator status: Idle, Paused, In conversation
  • When positioning the cursor in the search or number field, the content gets selected, allowing one to start typing immediately
  • Transfer of calls received via unconditional forward has been made possible
  • Display splash screen during startup
  • Possibility to define multiple voicemailboxes

Version 2.0.0 - Deprecated
  • java version

Version 1.3.0 - Deprecated
  • language corrections
  • improved robustness

Version 1.2.0 - Deprecated
  • Keystroke detection limited to the active net.Console window
  • French language corrections
  • Symbolic link to oswrapper
  • contains dbGetConsoleState.php (removed from API module)

Version 1.1.0 - Deprecated
  • Cross-browser keyboard control via JAVA plugin (requires JAVA version 1.5+)
  • Auto-remove devices from console queues when an operator closes the application without removing themselves from the queue

Version 1.0.0 - Deprecated
  • first production version

Version 0.0.0 - Deprecated
  • Deprecated: Significant improvements have been done in a higher version

Module configuration interface

create_resource_form: .:/usr/share/escaux/glue/lib:/usr/share/escaux/glue/bin/gen_wiki_documentation/src/lib:/usr/share/escaux/glue/bin/gen_wiki_documentation/src/lib/

Primary SOP Key
Secondary SOP Key
Route

Module configuration parameters

  • List of gateways to filter (deprecated from version 3.3.0): A space or comma separated list of gateways (SOA20001) to trigger activity detection in high availability. If a call comes in from one of these gateways, fail-over will happen. Leave blank to fail-over without filtering on gateway.
  • Primary SOP Key: The SOPkey of the primary SOP the net.Console needs to connect. Leave blank if high availability is not required.
  • Secondary SOP Key: The SOPkey of the secondary SOP the net.Console needs to connect to. Leave blank if high availability is not required.
  • Route: Define the routing interface (eth0 or eth1).

Post-Install actions and requirements

ALERT! Make sure you check AppNoteNetConsoleSetup again after (re-)installing net.Console module.
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