net.Supervisor

Description

This module installs an application to allow a supervisor to monitor agents in a queue and generate real time statistics

Release notes

Version 1.6.0 - Early deployment
  • Feature: Added parsing of QUEUEACCOUNTCODE event from queue_log (M10885)
  • Improvement: Menu buttons and queue selection combobox moved to the top of the interface in order to display big queue names (M9270)
  • Bugfix: Fixed issue related to transfer time count as waiting time (M10541)
  • Dependency:
    • SOP Base module v1.4.1 or higher. Note that if you are using PUM, SOP Base should be 1.4.5 or higher
    • SOP API module v2.33.7 or higher
    • Application Management Server module v3.3.2 or higher
    • Baseline = 1.x.x or baseline = 2.x.x

Version 1.5.2 - General deployment
  • Bugfix: queue_log.pl is well executed when net.Supervisor is installed at the same time than Communication Server (M10085)
  • Dependency:
    • SOP Base module v1.4.1 or higher. Note that if you are using PUM, SOP Base should be 1.4.5 or higher
    • SOP API module v2.33.7 or higher
    • Application Management Server module v3.3.2 or higher

Version 1.5.1 - General deployment
  • Bugfix: It was not possible clear the preferences from the application. (M8783)
  • Feature: Added a landing page. (M8774)
  • Dependency:
    • SOP Base module v1.4.1 or higher. Note that if you are using PUM, SOP Base should be 1.4.5 or higher
    • SOP API module v2.33.7 or higher
    • Application Management Server module v3.3.2 or higher

Version 1.5.0 - General deployment
  • Bugfix: Fix safetynet configuration file. (M0)
  • Bugfix: net.Supervisor is now compatible with Web Server. (M0)
  • Bugfix: net.Supervisor was displayig 'no data' until we change the "History to consider" (M8404)
  • Bugfix: "History to consider" in case of a MAX value changes suddenly (M8408)
  • Improvement: Improve reconnection mechanism (M5913)
  • Improvement: Updated Jsch to version 0.1.50. (M0)
  • Improvement: Code maintenance (M5376)
  • Dependency:
    • SOP Base module v1.4.1 or higher. Note that if you are using PUM, SOP Base should be 1.4.5 or higher
    • SOP API module v2.33.7 or higher
    • Application Management Server module v3.3.2 or higher

Version 1.4.7 - General deployment
  • Bugfix: Support Java 7u45. This version of Java breaks JNLP compatibility. (M7484)
  • Dependency:
    • SOP Base module v1.4.1 or higher. Note that if you are using PUM, SOP Base should be 1.4.5 or higher
    • SOP API module v2.33.7 or higher
    • Application Management Server module v3.3.2 or higher
    • Limitation: Installing Web Server breaks net.Supervisor.

Version 1.4.6 - General deployment
  • Bugfix: Removed net.Supervisor involuntary dependency on net.Desktop.
  • Bugfix: Uncaught exception handled
  • Bugfix: Not all references to used libraries were present
  • Bugfix: All agents currently in one of the queue are shown in agent tab when one agent is called (M5591)
  • Bugfix: Tiles are flashing 0 / No data for empty queues (M5601)
  • Bugfix: Some default values are set to unrealistic numbers (M5603)
  • Dependency:
    • SOP Base module v1.4.1 or higher. Note that if you are using PUM, SOP Base should be 1.4.5 or higher
    • SOP API module v2.33.7 or higher
    • Application Management Server module v3.3.2 or higher

Version 1.4.5 - Deprecated
  • Bugfix: Removed net.Supervisor involuntary dependency on net.Desktop.
  • Deprecated: Missing references in the jnlp file
  • Dependency:
    • SOP Base Module v1.4.1 or higher
    • SOP API module v2.33.7 or higher
    • Application Management Server v3.3.2 or higher

Version 1.4.4 - General deployment
  • Bugfix: bad login events are not managed properly (M0005014)
  • Bugfix: Data was not automatically updated (M0004472)
  • Bugfix: No refresh of data in the Dashboard view (M0005028)
  • Bugfix: Call history not correct -> lookup behaviour not intelligible for end-user (M0004999)
  • Bugfix: Agents going from paused to free do not update the UI (M0004875)
  • Bugfix: Bad/misleading default values (M0004878)
  • Bugfix: Asterisk console is flooded with manager logged on/off messages (M0004996)
  • Bugfix: Agent count is not updated automatically when starting with empty queues (M0005272)
  • Bugfix: Agents are not marked as busy when they call certain numbers (M0005273)
  • Bugfix: Since beginning of day not adjusting automatically when application left running over several days (M0000707)
  • Bugfix: Fetching an history with +/- 30 calls locks netSupervisor (M0005275)
  • Bugfix: History fetching (M0005274)
  • Bugfix: remove net.Supervisor accumulator logic from oswrapper (M0005062)
  • Bugfix: The 'New window' button is not displayed under OSX (M0005053)
  • Bugfix: Fix exception trying to parse an empty string to an int when reading properties (M0)
  • Improvement: Connection handling has been improved. (M5178)
  • Improvement: Moved queue logging daemon from API module to net.Supervisor module. (M0004845)
  • Improvement: Add keep-alive to attribute event bus connection (M0005037)
  • Improvement: Login screen of net.Supervisor did not give feedback to the user after pressing the login button (M0)
  • Dependency:
    • SOP Base Module v1.4.1 or higher
    • SOP API module v2.33.7 or higher
    • Application Management Server v3.3.2 or higher

Version 1.4.2 - Deprecated
  • Feature: Agent tab is updated automatically when a phone changes state (M0003820)
  • Bugfix: Permit authentication of a user that doesn't have an extension (M0001584)
  • Bugfix: net.Supervisor is incompatible with baseline 2 (M0004341)
  • Deprecated: A high volume of calls over a long period of time can cause stability issues when a history is selected upon starting the net.Supervisor.
  • Dependency:
    • SOP Base Module v1.2.0 or higher
    • SOP API module v2.33.0 or higher

Version 1.4.1 - Deprecated
  • Bugfix: Fixed dependencies issues (M0004654)
  • Deprecated: A high volume of calls over a long period of time can cause stability issues when a history is selected upon starting the net.Supervisor.
  • Dependency:
    • SOP Base Module 1.2.0+

Version 1.4.0 - Deprecated
  • Feature: added support for Baseline 2.0 (M0003548)
  • Feature: Be able to configure net.Supervisor per project (M0004228)
  • Improvement: Make the main net.Supervisor dashboard area resizable (M0004331)
  • Bugfix: missing packages now included in the installation files
  • Deprecated: A high volume of calls over a long period of time can cause stability issues when a history is selected upon starting the net.Supervisor.

Version 1.3.2 - Deprecated
  • Bugfix: cell stays red after alarm condition is gone. (M0003759)
  • Deprecated: A high volume of calls over a long period of time can cause stability issues when a history is selected upon starting the net.Supervisor.

Version 1.3.1 - Deprecated
  • Bugfix: 100% cpu usage.
  • Bugfix: update agent counter can display wrong value in some cases.
  • Deprecated: A high volume of calls over a long period of time can cause stability issues when a history is selected upon starting the net.Supervisor.

Version 1.3.0 - Deprecated
  • Bugfix: Fix New Window button.
  • Improvement: New native operating system's look and feel.
  • Deprecated: A high volume of calls over a long period of time can cause stability issues when a history is selected upon starting the net.Supervisor.

Version 1.2.0 - Deprecated
  • Feature: New version which fixes installation conflicts with netDesktop/netConsole and certain api versions
  • Deprecated: A high volume of calls over a long period of time can cause stability issues when a history is selected upon starting the net.Supervisor.

Version 1.1.0 - Deprecated
  • Fix some installation issues
  • not compatible with api >2.19, use v1.2+ instead

Version 1.0.0 - Deprecated * First public version * Known limitation: calls which time out and are not requeued can take up to 1 minute before being counted

Module configuration interface

create_resource_form: .:/usr/share/escaux/glue/lib:/usr/share/escaux/glue/bin/gen_wiki_documentation/src/lib:/usr/share/escaux/glue/bin/gen_wiki_documentation/src/lib/

No parameters to configure.

Module configuration parameters

There are no parameters to be configured in the module for net.Supervisor.
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