Application Management Server (APP1)

Description

This probe verifies that the Application Management Server process is running. The process consists of a number of 'bundles' that serve various functions. The probe also verifies that each of the bundles that are supposed to be running are actually running. No application level tests are done to see if the bundles are actually working.

Release notes

Show release notes
Version 1.2.0 - General deployment
  • Improvement: Probe will now not be executed on the server if it is not defined on the SMP (M6425)
  • Dependency:
    • SNMP Agent module v2.1+
    • Application Management Server v3.0.5+

Version 1.1 - General deployment
  • Improvement: In case of an active-standby SOP, the check now appears under the svc host in nagios.
  • Dependency:
    • SNMP Agent module v2.1+
    • Application Management Server v3.0.5+

Version 1.0 - Early deployment
  • Feature: Initial version (M0)
  • Dependency:
    • SNMP Agent module v2.1+
    • Application Management Server v3.0.5+

Resource configuration interface

GUI unavailable.

Resource parameters

This probe has no configurable parameters.

Performance graphs

This probe does not generate performance graphs.

Alarms

This probe can report following alarms states:

  • WARNING: the entire process is not running or any of the bundles that are supposed to be running is not running.
  • CRITICAL: an unexpected condition occurred while executing the test.

Possible causes

A WARNING alarm may be caused by:

  • Not all module versions required by the Application Management Server are installed (check the dependencies).
  • The telephony process is not responding.
  • The database server process is not responding.

Possible consequences

A WARNING alarm may have following consequences:

  • netConsole is not working
  • netDesktop is not working
  • netSupervisor is not working
  • phone state is not synced in the cluster
  • PUM is not working in the cluster
  • status and profile parameters are not synchronized in the cluster

Possible actions

Following actions may be taken in response to a WARNING alarm:

  • inspect which bundles are running:
    • SOP Shell > Diagnostics > Application Server > Show bundles
  • restart the Management Server:
    • SOP Shell > Subsystems > Application Server > Stop / Start

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