Polycom Virtual Phone (SVE2)

Description

When using Personal User Mobility, the phones in the directory are virtual phones. Only when a user logs in onto a phone, the physical phone assumes the role of a virtual phone. The virtual phone contains the user's personal settings (e.g. speeddials) that can be carried around between physical phones. This virtual phone resource is for use with Polycom phones.

Release notes

Show release notes
Version 2.2.1 - Early deployment
  • Bugfix: Inherit default settings for qualify (PC-875)
  • Dependency:
    • PUM module v3.3.0 or higher
    • Polycom Phone Resource 5.1.1 or higher

Version 2.2.0 - Early deployment
  • Feature: Support for pickup on a BLF key (M19406)
  • Dependency:
    • PUM module v3.3.0 or higher
    • Polycom Phone Resource 5.1.1 or higher

Version 2.1.1 - Early deployment
  • Bugfix: Default password was always used (M0)
  • Dependency:
    • PUM module v3.3.0 or higher
    • Polycom Phone Resource 5.1.1 or higher

Version 2.1.0 - Early deployment
  • Feature: Allow to set a fifth softkey (M20555)
  • Feature: Allow to disable redundant transfer softkey (M20555)
  • Dependency:
    • PUM module v3.3.0 or higher
    • Polycom Phone Resource 5.1.1 or higher

Version 2.0.4 - Early deployment
  • Bugfix: It was not possible to disable the directory softkey (M18395)
  • Dependency:
    • PUM module v3.3.0 or higher
    • Polycom Phone Resource 5.1.1 or higher

Version 2.0.3 - General deployment
  • Feature: Added support for video codec h264. (M11382)
  • Dependency:
    • PUM module v3.3.0 or higher
    • Polycom Phone Resource 5.1.1 or higher

Version 2.0.2 - General deployment
  • Bugfix: Registration IP was not changed after the login (M10428)
  • Dependency:
    • PUM module v3.3.0 or higher
    • Polycom Phone Resource 5.1.1 or higher

Version 2.0.1 - General deployment
  • Improvement: The default value for device based Forward and DND has been changed to 'Disabled' (M9367)
  • Improvement: Added the possibility to configure the extension to access voicemail (M9367)
  • Improvement: "Clear Directory" was not possible on the Polycom Virtual Phone (M9364)
  • Bugfix: Accented characters were not working (M9366)
  • Dependency:
    • PUM module v3.3.0 or higher.
    • Polycom Phone Resource 5.1.1 or higher.

Version 2.0.0 - General deployment
  • Feature: Support dynamic reconfiguration on the SOP for m.Connect (M8822)
  • Limitation: DND and Forward features are enabled by default in the resource. (M0)
  • Limitation: The voicemail extenion is not configurable in the resource. (M0)
  • Limitation: directory's filter may not work properly. (M0)
  • Limitation: The display's option 'Extension + firstname' display only the extension. (M0)
  • Dependency:
    • PUM module v3.3.0 or higher.
    • Polycom Phone Support module 5.0.0 or higher.
    • Polycom Phone Resource 5.1.0 or higher.

Version 1.12.0 - General deployment
  • Feature: Adding video codec to be used with VVX1500 (M6437)
  • Dependency:
    • PUM module v2.4+
    • Polycom Phone Support module 2.8.0+
    • Polycom Phone Resource 4.12+

Version 1.11.0 - General deployment
  • Feature: Added support for Connected Line Update (M5654)
  • Bugfix: some global parameters where generated on all the SOP of the cluster in stead of only the home SOPs (M0)
  • Dependency:
    • PUM module v2.4+
    • Polycom Phone Support module 2.8.0+
    • Polycom Phone Resource 4.12+

Version 1.09 - General deployment
  • Bugfix: Missed Calls , Placed Calls , Received Calls and DND button taken into account (M0004430)
  • Dependency:
    • PUM module v2.4+
    • Polycom Phone Support module 2.8.0+
    • Polycom Phone Resource 4.12+

Version 1.08 - General deployment
  • Bugfix: No voicemail notifications on a single SOP configuration.
  • Dependency:
    • PUM module v2.4+
    • Polycom Phone Support module 2.8.0+

Version 1.07 - General deployment
  • Feature: added support of Polycom firmware 3.3 (M0003195)
  • Dependency:
    • PUM module v2.4+
    • Polycom Phone Support module 2.8.0+

Version 1.06 - General deployment
  • Display of "NewCall" softbutton is optional
  • Dependency:
    • PUM module v2.4+
    • Polycom Phone Support module 2.8.0+

Version 1.05 - General deployment
  • Bug fix: automatically added extension is always empty for Idle page (M0002615)
  • Bug fix: mailbox should not be notified from SOP2
  • Dependency:
    • PUM module v2.4+
    • Polycom Phone Support module 2.8.0+

Version 1.04 - General deployment
  • Feature: Adding speed dial name
  • Feature: Adding 4 soft keys configuration
  • Feature: Add possibility to define the phone menu language in SVE ressource (M000002394)
  • Feature: Disable possibility to forward the phone on the phone itself (M000002373)
  • Bugfix: Hidden extension is still shown in contact list (M0002433)
  • Dependency:
    • PUM module v2.4+
    • Polycom Phone Support module 2.8.0+

Version 1.03 - General deployment
  • Bug fix: Added URL management
  • Dependency:
    • PUM module v2.4+
    • Polycom Phone Support module 2.8.0+

Version 1.02 - General deployment * Bug fix: Virtual phone does not get registered on single SOP configuration
  • Dependency:
    • PUM module v2.4+

Version 1.01 - General deployment
  • Feature: Active-active telephony support (M0001651)
  • Dependency:
    • PUM module v2.4+

Version 0.0.1 - Deprecated
  • Deprecated: Please use a more recent version of this resource
  • Dependency:
    • PUM module v2.4+
    • Polycom Phone Support module 2.8.0+
    • Polycom Phone Resource 4.12+

Resource configuration interface

GUI unavailable.

Resource configuration parameters

This resource allows and administrator to configure a Virtual phone usable by the Personal Mobility Module. This resource is compatible only with Polycom physical phone. The parameters indicated in this configuration erase the configuration of the physical phone. However, if a parameter configured in the physical phone exists and is not configured in the virtual phone configuration, the parameter of the physical phone will be used.

  • Directory Policy:
    • If set to 'from server directory', the corporate directory will be composed of the list of visible contacts ordered by last name as configured in the SMP.
    • If set to 'Local', the corporate directory will be manageable by the user through the phone. When the phone reboots, the contacts configured by the user will persist in memory.
    • If set to 'from a subset of the server directory', the corporate directory will be composed of the list of visible contacts ordered by last name as configured in the SMP. However, in order to only import from the server a subset of the server directory where the 'key' contains a specific 'value'.
    • On the SoundPoint IP 330/320 and the SoundStation IP 6000 and 7000, the maximum number of contacts is 99.

  • Extension to supervise: A list of speed dial buttons (extension which are frequently called). Th e phone will associate the first speed dial to the first available line key (Line 2, Line 3, ...). The remaining contacts will be available through the phone menu:'Features > Speed Dials'. The number of line keys depends of the phone model. For example, the IP330 has 2 line keys (1 available), the IP 501 has 3 line keys (2 available) and a IP 650 with 3 Expansion module has 48 line keys (47 available).
  • Application URL:
    • Proxy: Address of the desired HTTP proxy to be used by the Microbrowser. If blank, normal unproxied HTTP is used by the Microbrowser.
      • Possible value:(Null or domain name or IP address in the format
        :)
    • Application URL: URL used for Microbrowser home page. If blank, the browser will notify the user that a blank home-page was used.
    • Application URL Status Bar: Flag to determine whether or not to turn off display of status messages.
    • Application URL Timeout (sec): Timeout for the interactive browser. If the interactive browser remains idle for a defined period of time, the phone should return to the idle browser.
    • Idle URL:URL used for Microbrowser idle display home page.
    • Idle URL Refresh (sec): The period in seconds between refreshes of the idle display Microbrowser's content. If set to 0, the idle display Microbrowser is not refreshed.
  • SIP server feature: Note: These technical settings if improperly configured can have impact on the availability of the phone
    • SIP re-invite: allow the voice media to be transfered directly between SIP endpoints through the SIP re-invite procedure. Possible value are:
      • Default: Keep default settings as defined in the Telephony server module (for example Asterisk 1.2.x)
      • Yes: Allow the server to perform the re-invite procedure.
      • No: Do not allow the server to perform the re-invite procedure.
    • Qualify SIP devices registration: In order to monitor the SIP device availability, the Telephony server can send SIP OPTIONS messages (every 60s). If the device does not respond within the defined delay, it will be considered as off-line. Possible values are:
      • Default: Keep the default setting defined in the Telephony server module (for example Asterisk 1.2.x)
      • No: Disable Qualify SIP registration for this device
      • Yes: Enable Qualify SIP registration for this device, with a default timeout value of 2000ms
      • Suggested number: Enable Qualify SIP registration for this device, with the chosen timeout value (expressed in milliseconds).
    • Force specific codec: If this parameter is set to 'Yes', the SIP server will only accept the 3 codecs defined in this resource with the specified preference.
    • First Codec, Second Codec, Third Codec: Ordered list of codec.
  • Advanced Options:
    • Language: Language of the phone telephony user interface. If default is choosen, the user will be able to set his own language through the phone menu.
    • Automatic Off-hook Call Placement: If set to enabled, the phone will automatically compose the Contact to call when the handset is offhook.
    • Calllist-received,*Calllist-placed*,*Calllist-missed*: Enable or Disable, for example for confidentiality reasons, the phone call diaries (Call list).
    • Url-dialing: Controls whether URL/name dialing is available from a line.
    • Phone based call forwarding: Enable or disable call forwarding based on the phone. This feature is often disabled and replaced by an intentional status 'Forward'.
    • Backlight intensity when the phone is used, when the phone is idle: Default, use the parameters configured in the physical phone.
    • Phone based missed call tracking : Enable to disable the missed calls.
    • Phone based do not disturb: Enable to disable the phone based do not disturb button feature. This feature is often disabled and replaced by an intentional status 'Busy'
  • Softkey x:
    • Enabled: Enable or disable the softkey.
    • Label: The label of the softkey
    • Action: The action field can either contain an url either an extension which must be dialed. Rem: If in the URL, you don't specify the address of the server, by default the url points to the SOP1 of the resource.
    • Prioritair over existing softkey: If enabled, the softkey will be shown before the other pre-specified softkeys.
    • Enabled when phone is idle, conversation, ...: Enable or disable the softkey in the specified state.

Known Limitations

If an option is defined in this resource, the same option must be set to a default value in the physical phone resource (SDP). Otherwise, the option might not be taken into account after an Apply Changes.

For languages, the default value in the SDP can be anything except 'global' and 'default'.

when nobody is logged in, the value you define in the SDP resouce will be the one that is used. When someone logs in, the value of the SDP will be overwritten by the one defined in this resource.
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