General Conditions Support Services

1. General

These terms determine rights and obligations between ESCAUX S.A., with registered address 408, Chaussée de Bruxelles, 1300 Wavre, BTW/TVA BE 0452498367 RPR/RPM Nivelles (hereafter "ESCAUX") and its customers ("Customer") in respect of the delivery of support services by ESCAUX including all the applications, accessories and options ("Support Services"). These General Terms and Conditions shall take precedence over any general terms and conditions established by the Customer.

The Support Services included in your Service Order are depending on the type of SLA option and ESCAUX UCS edition ordered. The Support Services are solely for professional use. Detailed descriptions of what is included can be found in the Support Service & Service Level Agreement (SLA) document. ESCAUX reserves the right to modify the terms and conditions of its Support Services from time to time and upon reasonable notice, provided that any such modification will not substantially diminish the level of Support Services that Customer is then currently receiving.

The Customer may either purchase equipment from ESCAUX or choose a service model in which equipment may be put at the disposal of the Reseller. In the latter case, the equipment will at all times remain the ownership of ESCAUX. Unless otherwise agreed, these general conditions will be applicable on all Support Services ESCAUX offers to supply Customer all Support Services that have been agreed upon and as described in the services order ("Service Order") and Support Services & SLA document. The Support Services are delivered on a non-exclusive basis. The following documents document will govern the delivery of Support Services by ESCAUX and have the following order for precedence:
  • Service Order (plus poss. additional Support Service specific clauses or agreed addendum)
  • In the Support Service & Service Level Agreement (hereafter "SLA")
  • these General Conditions Support Services

2. Ordering of new Support Services

Customer may address a written request to ESCAUX to supply new Support Services to Customer from time to time. ESCAUX will confirm Customer's request, if ESCAUX is able to supply those Support Services under these general conditions. Each Service Order will therefore be subject to ESCAUX's acceptance. ESCAUX may accept or reject a Service Order at its sole discretion. If ESCAUX cannot accept a Service Order ESCAUX will inform Customer as soon as reasonably possible and, if applicable, provide the terms under which ESCAUX can accept the Service Order. The Service Order, the SLA option and the charges, shall form a separate service order for the supply of that particular Support Service.

3. ESCAUX's obligations to Customer

ESCAUX shall supply Customer with the Support Services in accordance with each Service Order agreed with Customer. ESCAUX shall apply all the required competence and care whilst performing the Service Order ESCAUX guarantees Customer the high standards regarding the quality of service and annual service guarantees as mentioned in the SLA option as ordered by the Customer.

4. Customer obligations to ESCAUX

The Customer shall ensure:
  • to comply with all applicable legal and regulatory telecommunications requirements;
  • not to use the Support Services for any unlawful purposes or to receive or send messages which are offensive, indecent, obscene, menacing, defamatory, or which infringe any intellectual property right (including, without limitation, trade marks, copyright, or rights relating to domain names), nor allow others to do so; not knowingly intercept or attempt to intercept any message that passes over our network;
  • not knowingly or recklessly send any message or virus which causes or is likely to cause harm, in any degree, to ESCAUX or its Customers, or any of those parties' communication systems;
  • to keep confidential and not to disclose to any third party any information relating to the Support Services or the charges without ESCAUX's prior consent (unless such information is already in the public domain or if required by law);
  • under no circumstances to attempt to obtain access to ESCAUX servers, systems or software, either located in or outside the Customer's private network;
  • to inform ESCAUX immediately if any of the passwords or other confidential information that we have disclosed to Customer become known to any unauthorized user;
  • not to provide or resell the Support Services to other customers without written approval of ESCAUX;
  • to comply with reasonable requests from ESCAUX in order to ensure compliance with these terms.
In order to maintain the integrity of its Support Services or to safeguard the delivery of the Support Service, ESCAUX always reserves the right to take measures and give instructions at any time which ESCAUX deems necessary in order to prevent or repair any disturbances in the service provided to Customer or to third parties. These measures may result in, but are not limited to, the suspension of the Support Service. Customer shall immediately follow any instructions given in relation herewith given by ESCAUX. The Customer indemnifies ESCAUX against all third party claims and any losses, liabilities, costs (including legal costs) and expenses which ESCAUX may incur as a result the Customer's (or its customers) use or misuse of the Services always provide that:
  • ESCAUX promptly notifies the Customer of such claim;
  • the Customer has conduct of such a claim;
  • ESCAUX gives the Customer reasonable assistance in defending such claim; and
  • this indemnity shall not apply to the extend that any claim or part of a claim directly results from ESCAUX acts or omissions.
ESCAUX delivery and Support Services do not include the following :
  • Manual customization of the system software or system configuration. All Customer configurations must be made through the administrative web interface;
  • Customization of IP Phone configurations (customized button programming, logos, ect.);
  • Application of the system for any purpose it was not designed or intended to address;
  • Software phone or "softphone" configuration or troubleshooting;
  • Troubleshooting of remote teleworkers configurations that use unsupported network hardware or firewalls;
  • Configuration of Customer supplied equipment, including switches, firewalls, routers, etc...;
  • Resolution of poor internet or PSTN access quality with Customer's service providers;
  • Resolution of trouble with local telephone service or associated inside wiring;
  • Support of Customer provided configuration or customization.

5. Duration and Termination

As of communication of the password and login by Customer to the ESCAUX Service Management Platform (SMP), the Customer shall be allowed to start testing and configure the ESCAUX UCS software for a maximum period of two (2) weeks. During such period only test calls with limited duration can be made.

Whenever the Customer activates the ESCAUX UCS software through the SMP before or at the end of the testing period, the ESCAUX UCS software will be deemed to have been accepted. Only after the activation of ESCAUX UCS software and payment in accordance with Section 8, the system can be used, calls will be passed through the system and the SMP Support Service can be used to manage ESCAUX UCS.

The duration of the Support Service are determined in the Service Order for the specific Support Service and will have a minimum duration of three years (36 months), unless otherwise agreed between parties. The duration of the initial period will start on the last day of the month following the date of activation of the ESCAUX UCS software.

Each Service Order will automatically be prolonged each time for a subsequent period of one year if not terminated by Customer by written notice three months before the end of the initial period or any prolongation. Customer may terminate each of the Service Orders at any time before the end of the initial term or prolongation by registered letter. This termination will become effective at the end of the month following the month in which the notification of termination was sent to us. In this case Customer shall pay a fixed amount equal to the fixed monthly costs due as a minimum pursuant to the Service Order for the use of the Support Services, multiplied by the number of months during which the Service Order would have remained in force if it had not been terminated. This compensation does not constitute a penalty clause, but is an agreed price for the termination right exercised by Customer. The termination of a Service Order does not affect other agreements concluded with respect to any ESCAUX UCS products. In addition to our rights, ESCAUX may at any time end this Agreement and/or any Service Order and/or suspend the provision of any Service, if:

  1. bankruptcy or insolvency proceedings are brought against Customer, a receiver is appointed over any of Customer's assets or Customer goes into liquidation (or any similar event in Customer's country of incorporation takes place);
  2. ESCAUX are obliged to by a decision or direction of any governmental body or regulatory authority;
  3. ESCAUX shall have the right to terminate this Agreement in case of non payment of the Support Services delivered to Customer;
  4. The Customer makes modifications to the system that compromises ESCAUX's ability to support the system. For example if the connection to the ESCAUX SMP is closed down;
  5. The Customer has intentionally attempted to add/remove devices to the system without using the administrator web interface;
  6. Modifications or attempts to change the authorization rules of the system or the connection between ESCAUX UCS and the SMP;
  7. At ESCAUX's discretion if the Customer's environment is considered unsupportive;
  8. In case of a breach by Customer of any of the contractual obligations which are not remedied within 5 days after the written notice;
  9. In the event of Force Majeure, which means any event beyond a party's reasonable control affecting the performance of that party's obligations under these terms (such as but not limited to any act of God or Govermement, flood, fire, explosion, lightening, terrorism).
If the Support Services are suspended, all Charges incurred by Customer for the use of the Support Services (whether invoiced or not) shall be due and payable in full on demand and Customer shall have no right to withhold, deduct or set off any such amounts. ESCAUX reserves the right to impose a fixed penalty for breach of Service Order, by law and without notice being served, in the event that the Customer cancels, in full or in part, an order placed on ESCAUX premises or within three working days of conclusion of the Order where this takes place on premises other than those of ESCAUX. Such penalty equals the amounts of the Service Order value.

6. Environment & Equipment

The demarcation point of the public telephone network shall be deemed to end at the connection point, i.e., the Customer's telephone socket or connection box. Everything that comes after the connection shall be the Customer's responsibility. If ESCAUX needs to install equipment (hereafter "Equipment'') on your premises in order to deliver the Support Services, the Equipment will be installed on an agreed location which will in most cases be either in a so-called "Common Equipment Room" or on another location at your premises. In these cases the Customer shall ensure:
  • The room where the Equipment will be set up must be sufficiently large and must allow ESCAUX technical staff to have easy access to it.
  • The following rules shall be observed in order to keep the Equipment in good working order:
    • the recommendations of the constructors,
    • the Equipment shall not be set up near a source of heat,
    • the ventilation systems of the Equipment shall not be blocked,
    • the environmental parameters in the premises where the equipment is set up shall be:
      • Humidity Operating Range 30 - 70%
      • Max Operating Temperature 28 °C
      • Min Operating Temperature 12 °C
    • the premises where the Equipment is set up must be sheltered and free from dust,
    • the sector alimentation must support the Equipment's power,
    • the Equipment should not be interfered with by any person without ESCAUX prior consent.
  • It is agreed in advance that the Customer shall allow and facilitate the execution of all works/manipulations by ESCAUX that would be necessary for a proper execution of this Agreement.
  • ESCAUX and/or any person that ESCAUX would designate shall have access to the premises and to the Equipment each time that it would prove to be necessary for the proper execution of this Agreement. In the event that ESCAUX would be hindered from accessing the premises, the obligations of the Agreement or Service Order of ESCAUX will be suspended during the whole period of the hindrance.
  • The Customer may not move or change, repair or let a third party change or repair the Equipment without ESCAUX's authorization.
  • If the Support Services of ESCAUX are not used to install the infrastructure in the building (cable runs, telephone cabling, outlets, etc.), the Customer shall comply with the technical provisions if applicable which ESCAUX shall inform you of.
  • The ESCAUX Server are available on standardized rules and connectors on the Customer Premises Equipment (CPE). The Customer Presentation Point/panel marks the limit of ESCAUX liability. The cabling between the ESCAUX-bay and your equipment is not part of ESCAUX standard installation Support Service. Optionally, if you would request us at the moment of the order, ESCAUX will provide the cabling/patching extension; this Support Service will be charged separately, in addition to the installation. The carrying out of the cabling does change the presentation point to the Customer presentation panel at the place as indicated in the Service Order. However ESCAUX can not monitor this part of the connection. Therefore ESCAUX can not be held liable for any interruptions or disturbances of the Support Services resulting from a problem with the cabling that are a consequence of a fault of you or any third party or in general following a situation that falls outside our power.
In case the SMP is installed at the Customer premises, the SMP equipment remains the property of ESCAUX. The Customer agrees that title in such ESCAUX equipment shall remain with ESCAUX even whilst in or on the Customer´s premises. Customer shall maintain the marks of property placed by ESCAUX on the various elements of the SMP equipment. Customer shall inform the landlord of the premises where the SMP equipment is installed as well as every third party, which contemplates to take a surety or to proceed with a seizure, that the SMP equipment is ESCAUX property. Customer is acting as a depository and assume the responsibility relating to the SMP equipment from the moment of the delivery through the moment of its recovery by ESCAUX. Upon termination of the Service Order the Customer shall return the ESCAUX SMP equipment to ESCAUX in accordance with ESCAUX reasonable instructions. Parties shall for this purpose agree upon a certain delay or mutually agreeable time. In the event that the Customer fails to return such ESCAUX equipment, ESCAUX representatives shall be entitled to have immediate access to the Customer's premises to remove the ESCAUX equipment and shall be entitled to charge the costs to Customer.

7. Invoicing and payment

7.1. Invoicing

The Customer shall pay the following charges to ESCAUX:
  • the charges pertaining to the installation Support Services,
  • the fixed monthly charges for the Support Services invoiced on yearly basis,
  • the charges for voice minutes in case the total number of hours/month included in the Support Service are exceeded, if any,
  • the charges for calls to destinations not included in the monthly package (all destinations called that aren't mentioned in Annex A), if any,
  • the other charges, if any, as determined in the Service Order or other documents that you will sign for acceptance.
Customer will be charged prior to installation unless otherwise agreed, the installation fee plus 12 months charges (SLA option fees), support credits plus any other Support Services as agreed in the Service Order. ESCAUX will only accept payment of charges by bank transfer or by direct debit drawn from a bank account held in a registered name of your business or payment by credit card held in a registered name of your business. The activation of ESCAUX UCS through the SMP shall only be possible after receipt or confirmation of payment. After that the yearly billing shall be conducted as described above. Unless otherwise stated, all charges shall be in Euro and exclusive of value added or other applicable tax, which shall be added to Customers invoices. If Customer claims that value added or other applicable tax should not be chargeable on the Support Service and/or that you otherwise exempt from such taxes the owners shall be on you to provide such evidence to the complete satisfaction of ESCAUX. Customer agrees to keep these charges confidential during this Agreement and for two years after the cooperation has ended.

ESCAUX will invoice the Customer at the billing address shown in the Service Order or as Customer notifies us in writing from time to time. Every year, the charges will follow the consumer price index. In case of a dispute relating to an invoice, Customer shall not be exempted of paying the undisputed amount within the term referenced on the invoice.

7.2. Price and payment

7.2.1. Unless otherwise stipulated, the costs are drawn up in euros and are understood exclusive of VAT or any other applicable tax in force when the order form is concluded or during the provision of the services.
7.2.2. Unless otherwise stipulated, the invoices issued by the service provider are payable in euros within the period stated thereon, exclusively into one of the following two bank accounts: KBC IBAN BE39 7350 1220 5719 (BIC KREDBEBB) or ING IBAN BE46 3630 8644 6036 (BIC BBRUBEBB), the parties excluding cash payments or payment by third parties.
7.2.3. Any complaint relating to the invoice must be duly justified and sent to the service provider in writing, at the latest within ten days of having been drawn up, otherwise it will not be taken into account and the invoice will be deemed to have been accepted.
7.2.4. In the event of the non-payment of any invoice within the period indicated thereon, the client will be liable, in addition to the capital amount, for payment to the service provider, ipso jure and without prior formal notice, for interest on arrears at the rate of 10 % per annum, as well as flat-rate compensation amounting to a total of 10 % of the amount in principal of the order, including VAT, interest and costs, with a minimum amount of EUR 75.
7.2.5. In the event of a judicial debt collection procedure, the service provider may also claim, as preferred, all legal expenses (procedural costs, etc.) or all reasonable collection expenses, in addition to the legal expenses.
7.2.6. Should the client fail to meet a single payment due date, for any reason whatsoever, all subsequent settlements will be made, at the latest, when the client places the next order. Moreover, in this case the service provider reserves the right to suspend the provision of services as of the eighth day following the dispatch of the formal notice concerning the payment. Finally, in the event of persistent non-payment after the 30th day following this formal notice, the service provider reserves the right to terminate the contract, without prejudice to the compensation for termination to be borne by the client.

Please refer to our applicable General Terms and Conditions of Payment for full details.

8. Transfer of ownership and risk

The risks shall transfer to the Customer when the ESCAUX UCS is delivered. Thereafter, Customer shall be liable for all risk of loss

9. ESCAUX's liability

ESCAUX shall not be liable for any indirect, immaterial or consequential damage sustained or incurred by the Customer or any third party attributable to an operating failure or a faulty operation of the ESCAUX UCS, including any loss of production, earnings, goodwill, business or data, even if ESCAUX has been advised of the possibility thereof and whether arising from gross negligence, breach of contract or howsoever. ESCAUX shall not be liable for any direct or indirect damage attributable to the software delivered with or installed in ESCAUX UCS.

ESCAUX shall not be liable for the content of communications or messages nor for the integrity of any data transmitted over its network. Nor shall ESCAUX be liable for third-party Support Services provided via its network or the billing therefore. ESCAUX shall not guarantee nor be liable for Support Services or information provided by or distributed via its network. ESCAUX shall not be liable for any transactions between a third party and the Customer. Under no circumstances shall ESCAUX be deemed to be a party to any contracts concluded between a third party and the Customer, unless specified otherwise and agreed in writing by ESCAUX. No guarantee can be provided as to the quality of the connections and/or Support Service if the Customer connects, directly or indirectly, to an operator or service provider via interfaces and/or signaling, even where these comply with the standards at national or world-wide level. ESCAUX shall not, under any circumstances, be liable for any lack of quality. Customers' sole and exclusive remedy in respect of any failure by ESCAUX to meet the service levels as set out in the Support Service & SLA document shall be to the compensation set out in the SLA and according the SLA option chosen on the Service Order. The total aggregated liability of ESCAUX to the Customer in respect of all causes of action arising in each calendar year, in contract tort or otherwise in the connection of the supply or non-supply of the Support Services and this Agreement shall never exceed an amount equal to 75% of the charges payable by you in such calendar year. The damages payable shall be calculated by annualizing the charges actually paid and the charges due in such calendar year. In the event it is not possible to ascertain the level of charges payable in any calendar year then the charges payable shall be deemed to be 15.000 euro in such calendar year.

10. Documents and software: Intellectual Property Rights

10.1 ESCAUX shall own all right, title, and interest to the software, technology, information or code relating to the Support Services, provided to Customer, including all portions, copies or modifications thereof ("Software"). ESCAUX shall grant the Customer a non-exclusive license to the use of the diagrams and any other technical and commercial documents related to the Support Services. These documents shall not be given to a third party without ESCAUX's consent in writing.

10.2 Customer explicitly acknowledges that all Software contains technical and confidential information that are the property of ESCAUX or its supplier. The standard version of the Software may be provided by ESCAUX to the Customer, giving the latter a simple, non-exclusive and non-transferable license to use the Software and any other software provided separately for the making & receiving of telephone calls..The rights granted hereunder or use of ESCAUX products does not convey any rights or ownership in ESCAUX patents, copyrights, trademarks, intellectual property or know-how.

10.3 The Customer acknowledges that it is licensed to use the licensed Software in accordance with the terms of the General Terms and Conditions but not further or otherwise. Customer has no right or interest in the Software except the non-exclusive right to use it in the product in which it was delivered. Use of software delivered as a separate item shall be subject to a separate license agreement that Customer shall be required to accept prior to delivery.

10.4 The license to use the Software is only applicable after fulfilling all the payment conditions.

10.5 The Customer shall use the Software for its own purposes only. The Customer shall not permit any third party to use the Software in any way whatever. The Customer shall treat the licensed Software as strictly confidential and shall not divulge the whole or any part thereof to any third party. The Customer shall ensure that its employees comply with such confidentiality and non-disclosure obligations. The Customer shall keep exclusive possession of and control over the copies of the licensed oftware in its possession and shall effect and maintain adequate security measures to safeguard the licensed software from access or use by any unauthorized person.

10.6 The Customer shall not without the prior written consent of ESCAUX use the Software at any location other than the installation address specified in the Purchase Order.

10.7 Except to the extent and in the circumstances expressly required to be permitted by law, the Customer shall not alter, modify, adapt or translate the whole or any part of the Software in any way whatever nor to decompile, disassemble or reverse engineer the software or any part thereof nor attempt to do any of such things.

10.8 Customer agrees not to directly or indirectly reproduce, decompile or provide or otherwise make available to any third party any ESCAUX intellectual property. Customer shall be liable for all damages, including loss of anticipatory profits, incurred by ESCAUX as a result of such unauthorized use, copy or replication.

10.9 ESCAUX shall supply 1 copy of the Software and the diagrams and other technical and commercial documents. In addition, the Customer may make 1 copy of the Software for operational security and back-up purposes but shall make no other copies thereof. The Customer shall ensure that all such copies bear the same proprietary notices as the original. The provisions of this Agreement shall apply to all such copies as they apply to the originals. No copies may be made of the documentation without the prior written consent of ESCAUX.

10.10 The use of the Software is restricted to use on the computer system which is under direct control of the Customer ("The Computer System"). The Customer acknowledges that an additional license fee is payable for each additional Computer System on which the Software are to be used or additional concurrent user which is to have access to the Software

10.11 ESCAUX shall be entitled to terminate the license forthwith by notice in writing to the Customer if the Customer shall commit any breach of the terms of these Terms or shall become insolvent or shall have a liquidator, receiver, administrator or administrative receiver appointed or if the Customer permanently ceases to use the Software. Upon such termination the Customer shall return the Software and all copies thereof to ESCAUX or, at the option of ESCAUX, shall destroy the same and certify that they have been so destroyed. The Customer shall also cause the Software to be erased from its Computer System and shall certify to ESCAUX that the same has been done.

10.12 The Software, when delivered to the Customer, shall provide the facilities and functions described in the product description and the documentation. The Customer agrees that the Customer's sole remedy in respect of a defect shall be for ESCAUX to provide correction of documented program errors which ESCAUX's investigation indicates are caused by a defect in an unaltered version of the Software, and are not due to a defect or deficiency in, or a failure of, the equipment upon which the Software are operated or hardware or software not recommended or approved by ESCAUX, or incorrect handling or employment of the Software by the Customer. All warranties hereunder extend only to the Customer and are for the benefit only of the Customer.

10.13 ESCAUX makes no warranties or representations concerning the computer equipment used in conjunction with the Software.

10.14 ESCAUX shall indemnify the Customer against any claim that the normal use or possession of the Software infringes the intellectual property rights of any third party provided that ESCAUX is given immediate and complete control of such claim, that the Customer does not prejudice ESCAUX's defense of such claim, that the Customer gives ESCAUX all reasonable assistance with such claim and that the claim does not arise as a result of the use of the Software otherwise than in accordance with these Terms or in combination with any Equipment or programs not supplied or approved by ESCAUX. ESCAUX shall have the right to replace or change all or any part of the Software in order to avoid any infringement. The foregoing states the entire liability of ESCAUX to the Customer in respect of the infringement of the intellectual property rights of any third party

10.15 The Customer shall notify ESCAUX if the Customer becomes aware of any unauthorized use of the whole or any part of the Software by any person

10.16 The Customer will permit ESCAUX to check the use of the Software by the Customer at all reasonable times and for that purpose and the purpose of verifying the discharge of the Customer's obligations, ESCAUX shall be entitled to enter any of the Customer's premises (and so that the Customer hereby irrevocably licenses ESCAUX, their employees and agents to enter any such premises for any such purpose)

10.17 Customer shall not remove, deface or obscure any copyright, trademark or other proprietary notice in the Software.

10.18 The right to receive support services and upgrades for the Software is available under a separate support service contract in accordance to clause 11

11 Hardware Maintenance contract

In case the Customer buys equipment, at any time, the Customer can conclude a purchase and maintenance contract with ESCAUX. Acceptance of the request for a maintenance contract shall be subject to a prior technical examination, at the Customer's expense and billed at the rates then applying.

12. Assignment

Customer agrees not to assign, or otherwise transfer, a Service Orders or any rights and obligations hereunder without ESCAUX prior written consent. The reseller must request ESCAUX's consent giving at least three months' written notice, which notice shall detail the full reasons for the request. ESCAUX may assign, transfer or otherwise dispose of any or all of its rights hereunder to any third party and affiliate of equivalent financial standing.

13. Miscellaneous

Notices or complaints hereunder shall be in writing and addressed to Customer at the address provided in the Service Order, or, in the case of ESCAUX, when addressed to ESCAUX, Inc., Attn. Legal Counsel, Chaussée de Bruxelles 408, 1300 Wavre, Belgium

ESCAUX may subcontract to any third party any or all of its performance obligations (including without limitation maintenance) under a Service Order without the prior consent of the Customer, provided that ESCAUX will remain obligated for such performance in accordance with the terms of the Service Order.

No failure by ESCAUX to exercise its right or parts of them as determined in these terms or Service Orders shall constitute a waiver to exercise such right subsequently.

ESCAUX and ESCAUX UCS are registered trademarks and are propriety of ESCAUX.

Any notice required or permitted to be sent under these terms shall be delivered by fax or registered mail to the addresses of the parties set forth in the Service Order. Notice so sent will be deemed effective three days following deposit.

If any provision of these terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such provision will be severed from the remainder of these terms, which will continue to be valid and enforceable to the fullest extent permitted by law. Parties shall endeavour to replace the provision in question by a provision which has the nearest economic effect of the provision in question.

14. Security recommendation

ESCAUX fully relies on Information Technology to conduct its business activities. Incidents affecting availability of related IT equipment and solutions, or affecting the availability, integrity or confidentiality of the IT managed data, have thus direct effect on its customers. In this context, our Security Recommendation document non exhaustively sets forth Security Recommendations that ESCAUX's Customer should take into account to decrease risk of Fraud, Theft,... of its services.

15. Voice destinations

Voice networks apply a blacklist of destinations that are not reachable through a voice circuit on their network. These destinations typically include premium international numbers with a very high cost per minute. To protect our customers, ESCAUX and its partners reserves the right to add, remove and modify blacklisted destinations at any time.

16. Applicable law and competent courts

The provisions of these General Terms and Conditions shall be governed by Belgian law.

Any disputes arising from the conclusion, performance, interpretation of these terms shall be amicably settled between the parties. Should the parties fail to reach an agreed solution, any disputes arising from this Agreement shall be submitted to the exclusive jurisdiction of the courts of Namur, Belgium.

Copyright © Escaux SA