Polycom IP330/IP331

Softkeys have a different function depending on the phone's state. For example, the "Transfr" softkey only appears if a call is active.

Placing/Receiving a call

If you'd like to...	Then ...	To terminate the call
Make a call with the handset	Pick up the handset, compose the number and push on the "Dial" button. Or first compose the number and then pick up the handset	Hangup the handset
Make a handsfree call	Press on the "Speaker" button and compose the number	Push on the "Speaker" button
Redial the last composed number	Push on the "Speaker" button or pick up the handset, and push 2 times on the "Dial" button
Answer in handfree mode	Push on the "Speaker" button
Adjust the Speaker or the handset volume	Push on the "+" and "-" buttons
Put a call on hold	Push on the "Hold" button
Resume a call placed on hold	Push on the "Hold" or the "Resume" button
Select a call within the on hold calls	Navigate within the calls with the "High/Low arrows". The "Resume" and the "Hold" keys appear according to the status of the selected call

Transfer and 3 ways Conference call

If you'd like to...	Then ...
Do an attended transfer	Push on the "Transfr" button (the current call is placed on hold), compose the number, push on the the dial button, and if the third person accepts to receive the transferred call, just hangup
Do a blind transfer	Push on the "Transfr" button, then push on the "Blind" button, compose the number and push on the "Dial" button
Invite a third person in the current conversation	Push on the "Conf" button (the current call is placed on hold), then, compose the number of the third person and push on the "Dial" button. If the third person accept the 3 ways Conference, then push on the "Conf" button

Voicemail, Call history and Corporate Directory

If you'd like to...	Then ...
Know if you have new voicemail	Look at the red light blinding at the top right side of the phone
Listen your voicemails and access to the voicemail menus	Compose the number 8500
See the missed/received/placed calls	Press the up/right/down/up navigation buttons. Each button can display an individual list, or they can be combined (eg: received/missed) where the icon in front of the caller information indicates whether the call has been received or missed. If your system supports Connected Line Identification Presentation (COLP), the directory will display the most relevant name and number information. For received calls, the name and the number associated with the the last connected party will be shown. In case of a call transfer, the name and the number associated with the the last connected party after the call transfer will be shown. For placed calls, the name and the number associated with the the last connected party will be shown. In case of a call transfer, the name associated with the the last connected party after the call transfer and the originally called number will be shown.
Find a colleague's phone number	Push on the "Dir" button, optionally select the desired directory, type the first letter, use the arrows and then press "Dial"

CallPickUp

If you'd like to...	Then ...
Take the call from an other user of the same group	Pick up the handset, compose the number *8

Speeddials

If you'd like to...	Then ...
See the list of speeddials	Press on the "menu" button and select "Features" > "Speed Dial"
Call one of your speeddials	Enter the speeddial index followed by the # key, then press "Dial" or pick up the handset

Reboot the phone

To reboot the Polycom IP330 and IP331: Press the - button, + button, speaker button and hold button at the same time for about 5 second, and the phone will reboot.

Factory reset