IP Phone - Cisco 7912/7905 English.

1. Introducing the Cisco IP Phone 7912 and 7905.

The Cisco IP Phone 7912/7905 is a telephone that provides voice communication over an IP network. These phones function much like a traditional analog phone, allowing you to place and receive telephone calls. These phones also support features such as network call forwarding, transferring calls, placing conference calls, and accessing voice mail.

Here is an overview of the phone showing buttons and hardware:


1LCD screenDisplays features such as the time, date, your phone number, caller ID, call status, and softkey tabs.
2Cisco IP Phone seriesIndicates your Cisco IP Phone model number.
3SoftkeysEnable you to engage any of the functions displayed on the corresponding LCD screen tabs. Softkeys point to feature options displayed along the bottom of your LCD screen. Softkey functions change depending on the status of your phone (for example, if the phone is active or idle).
4Navigation buttonEnables you to scroll through text, highlight menu items, and select calls displayed on the LCD screen. Also provides access to speed dial numbers.
5Menu buttonDisplays a menu that provides access to a voice messaging system, phone logs and directories and settings.
6Hold buttonPlaces the active call on hold, resumes a call on hold, and switches between an active call and an incoming call or an active call and a call on hold.
7KeypadWorks exactly like the keypad on a traditional telephone.
8Volume buttonIncreases or decreases volume for the handset and speaker. Also controls the ringer volume (if on-hook).
9HandsetFunctions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to indicate new voice messages.
10FootstandAllows the phone to stand at a convenient angle on a desk or table.

2. Basic Call Handling

This section covers basic call-handling tasks such as placing, answering, and transferring calls.

2.1 Placing a call

To place a call, use one of several options to go off-hook before or after dialing a number.

If you want...Then...
Dial off-hookLift the handset and dial the number then press 'dial' softkey.
Dial on-hook (without dial tone) Enter or choose a phone number by

  • entering a phone number on the keypad
  • or Pressing the Navigation button to access and choose phone numbers from your list of speed dial numbers.

Then, to place the call, do one of these things to go off-hook:

  • Lift the handset
  • Press Dial
Dial on-hook (with dial tone)Press Newcall and dial the number then press 'dial' softkey.
Dial from a call log Press the Menu button and select Directories > Missed Calls, Received Calls, Placed Calls, Speed Dial. To dial from a listing, scroll to it and go off-hook.

To add a prefix or other digits to the number before dialing, press Editdial.
Place a call when another call is activePress the Hold button. Then dial, redial, or speed dial a number.


If you make a mistake while entering a phone number, press << to erase one or more digits. Press Cancel to exit the dialing attempt, or hang up. .

2.2 Answering a Call

To answer a call, pick up the handset. See the table below for more options.

If you want to...Then...
Switch from a connected call to answer a ringing callPress Answer. Doing so answers the new call and automatically places the first call on hold.
Answer a call using call waitingWhen this feature is enabled, you will hear a call waiting tone and see caller ID information if a new call comes in while you are on another call. To answer the call, press Answer. To return to the original call, press the Hold button. To switch between calls, press the Hold button to resume.
Retrieve, or allow someone else to retrieve, a held call on another phone (such as a phone in a conference room)This feature must be activated through your administrator. Press #700.
Use your phone to answer a call that is ringing on another phoneThis feature must be activated through your administrator. Press *8Dial.

2.3 Ending a call.

To end a call, hang up the handset or press Endcall.

2.4 Using the speaker.

The Cisco IP Phone 7905G and 7912G each provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must pick up the handset.

If you want to...Then...
Listen to the other party on the speakerPress Monitor and then hang up the handset. You will be able to hear the call but you will not be able to talk on the call.
Listen to the other party using the handsetLift the handset.
Turn off the speaker and hang upPress Endcall.
Adjust the volume on the speakerPress the up or down Volume button when the speaker is in use. If you want to save the speaker volume setting, press Save.

2.5 Using Hold and Resume.

Only one call can be active at any given time; all other connected calls must be placed on hold.

If you want to...Then...
Put a call on holdPress Hold. The Hold button will turn red and the caller ID information will flash on the phone LCD screen.
Remove a call from holdPress Hold. The Hold button light will turn off.


  • Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid putting a conference call on hold.
  • When you have multiple calls on one line, the active call always appears at the top of the LCD. Held calls appear below.

2.6 Transferring a Connected Call

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to...Then...
Transfer a call without talking to the transfer recipientDuring a connected call, press More then Trnsfer and enter the target number. When you hear the call ringing, press More then Trnsfer again.
Talk to the transfer recipient before transferring a call ("consult transfer")Press Trnsfer and enter the target number. Wait for the transfer recipient to answer. If the recipient accepts the transferred call, press More then Trnsfer again. If the recipient refuses the call, press the Hold button to return to the original call.
Transfer two current calls to each other ("direct transfer")Choose the first call you want to select and press more > Select. Repeat for the second call. From one of the selected calls, press more > Blindxfer. The two calls connect to each other and drop you from the call.

Tip: You cannot transfer a call that is on hold. Press the Hold button to release a selected call from hold, then transfer it.

2.7 Making Conference Calls.

A standard (or "ad hoc") conference allows up to 3 people to participate in a single call. See the table below for details.

If you want to...Then...
Invite a 3rd party to a conference when you are in a conversation with a first party.Press Confrn. and dial the 3rd party number you want to invite. (you are able to talk that party and the first party is on hold.)
Confirm the conference when talking to the third party.Press confrn. again.
Take back the first party.Press endcall then the Hold button.

2.8 Forwarding Your Calls to Another Number

You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number.

Tip Enter the Call Forward All target number exactly as you would need to dial it from your desk phone. For example, enter an access code such as 0 or the area code, if necessary.

If you want...Then..
Set up call forwarding on your phone
  • Press (menu key) then 2 (settings) - 3 (Call Preferences) - 13 (Call Forward)
  • Press Edit and indicate the number and press Accept
  • Press 2 time Save and Exit to go back to the idle mode.
Cancel call forwarding on your phonePress Cfwdall softkey.

2.9 Using Voice Messaging, Call Logs, and Directories

You can use the menu button to access voice messages, call logs, and directories, as outlined in the table below.

If you want to...Then...
Set up and personalize your voice message service Press Message and follow the voice instructions. You can also set up voice messaging by pressing the Menu button and selecting Messages.
See if you have a new voice message Look to see if there is a red light on your handset.
Listen to your voice messages or access the voice messages menu.
  • Press Message and follow the voice instructions.
  • You can also access the voice messaging system by pressing the Menu button and selecting Messages.
View your call logs Press the Menu button and select Directories > Missed Calls, Placed Calls, or Received Calls. A maximum of 10 records are stored in each of these logs.
Dial from a call logSelect a listing from the call log, edit the number (if necessary), and go off-hook. If you need to edit the number displayed in the log (to add or to remove a prefix, for example), press Editdial followed by << to erase digits or >> to reposition the cursor to the right. Use the keypad to enter digits.
Erase a particular item in the call logSelect the item in the call log and press 'delete'.

2.10 Setting Up Speed Dial Buttons

You can access and modify speed dial by pressing navigation button when the phone is at idle.

If you wan to ...then...
Edit a speed dialpress the up (down) arrow navigation button to select the highest (lowest) speed dial number, select the right speed dial and press edit softkey to modify the selected speedial configuration.
Delete a speed dialpress the up (down) arrow navigation button to select the highest (lowest) speed dial number, select the right speed dial and press delete softkey.
Dial a speed dialpress the up (down) arrow navigation button to select the highest (lowest) speed dial number, select the right speed dial and press dial softkey.

3. Factory Reset Procedure

  • Push on the "Globe" key at the left side of the Up-Down blue keys
  • Select Settings in the menu
  • Select Network Configuration in the submenu
  • Enter the following key sequence : * * #
  • Enter the following password : 0909 and then push on Accept
  • Go down in this meny and select Erase Configuration, and the push on Yes and Save
  • ALERT! Do not power off the phone during its reboot ALERT!
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