The Escaux Unified Communication Solution (UCS) provides standard reporting as well as advanced reporting. If you need to generate a few simple reports every now and then, you can do this manually using the standard reporting. Advanced reporting allows more flexible setup of the reports and more reporting types are available. Additionally, you can schedule reports to be generated and have them sent to your e-mail address. This data sheet lists the capabilities of both types of reporting.

Standard reporting

The standard reporting of ESCAUX UCS features a wizard like interface in which you can define which report he wants to generate. The data is filtered from the Call Data Record (CDR) database which collects data about the calls as they are being made in realtime. The following parameters can be used to narrow down the search:

• Time of the call (e.g. from one month ago until now)
• Caller information (number, name, device), called number and device
• Account (to generate separate reports for separate departments in the company)
• Ring duration, call duration and result (whether the call was answered or not)

The standard reporting module has the possibility to select which of these fields will be used to sort the report. For example, a report sorted per hour would show the number of calls increasing around the time the office opens:

Advanced reporting

Advanced CDR reporting

Advanced reporting also allows reporting of the CDR information, but offers more flexibility than the standard reporting. First of all, reports can be scheduled to run automatically and to be sent by e-mail.

ESCAUX UCS reporting is consolidated: reports for all sites can be generated as easily as for one site or one user. Even when the appliances are located on different sites of the company, the consolidation will still gather all the information and make up a single report. This means that your monthly or quarterly report for management can be fully automated for all the sites of your company.

You can select if you want a detailed or summary report. For both types, you can select the information fields you want. Detailed call information includes the appliance ID, the time, caller information (ID, number, device), call information (duration, result), ...

Presence reporting

Besides the standard Call Detail Record reporting, the advanced module can also perform reporting based on two extra databases: State Transition Records (STR) and State Duration Records (SDR). Both databases are related to the presence and status information of the user. The user can select his status and modify the behaviour of ESCAUX UCS based on that. Here are some examples:

• status Office: the desk phone is used for all telephony.
• status Telework: the desk phone doesn't ring, because the user cannot reach it. Instead, his softphone is used for all telephony.
• status Forward: all of his calls are forwarded to his cell phone.
• status Meeting: none of his phones ring, his calls are forwarded to the voice mail.

The STR database logs all the transitions that happen from one status to another (who switched status when). The SDR reporting uses the STR database to generate cumulative reports that show the percentage of time in each state for each extension. The listing below shows an example for two extensions. Extension 107 has been in the office and on forward for about half the time. On the other hand, extension 101 shows a much more mobile employee who combines short periods in the office and working from home with a majority of on-the-road work.

Queue reporting

To report on the performance of your call center or your reception setup, ESCAUX offers advanced reporting on the usage of queues. Reports can be summarised by queue, agent, call result, time or date, and caller or called numbers. Below, you can find an example of a report of four queues summarised by queue:

About Escaux UCS

Escaux has developed the Unified Communication Solution as a modular solution based on open standards. Escaux UCS offers companies an easy-to-use platform with high operational efficiency. This guarantees increased efficiency, both for the users as well as for the administrators. Because of the modularity, an Escaux UCS solution is typically cheaper than solutions based on an IP PBX, while retaining configuration-to-measure advantages over a Centrex solution. As a result, Escaux UCS offers very high value for money in a future-proof solution, while offering market beating performance. Its high configurability, even for international multi-site setups, means cost saving opportunities on any level in your company.

About Escaux

Founded in 2004, Escaux has become a worldwide reference in Unified Communications platforms for fixed line, mobile and military satellite operators. The Escaux Unified Communications Solutions are future proof and built on a modular technology with respect for open standards. The extremely powerful and patented Escaux technology enables operators, from within one Service Creation Environment, to address any possible market segment (SOHO, Small & Mid-Size Enterprises, Corporate) with any possible deployment architecture (on-site, hybrid cloud, pure cloud). Headquarters are based in Waver (Brussels), in the centre of Europe.