Onsite Intervention

This onsite intervention procedure is used only for the resolution of incidents and/or problems or for the implementation of changes that take less than 2 business days.

The engineer will carry out his activities with the greatest care and in accordance with current rules in his field of activity. He will preserve the strict confidentiality of information provided by the Customer or collected by himself within the Services. At the end of the intervention, the engineer will ask the customer to sign the attached document.

Applicable rates (Belgium, excl. VAT)

• Trip costs : 0.5 € per km
• Intervention costs (per half hour started): 47.5 €

The intervention date and time will be booked only after the engineer receives the confirmation from the customer that he agrees on this procedure.

At the end of the intervention the customer will sign the following document describing the intervention

• Escaux "Onsite Intervention Form" : link:
• Fuzer "Onsite Intervention Form" : link