Snom 821: User guide

Complete documentation can be found on the Snom 821 product page.

Operation overview

Make and answer calls

Make a call

Dial the number > press or dial the number > Take the handset off the hook.

Answer a call

• With the handset: Pick up the handset
• With the speakerphone: Press the speaker button.
• With a headset (if applicable): Press or tap context area with ringing phone symbol

Transfer call

Blind transfer

Press the "Transfer" key > Dial the number of the third party you intend to transfer the call to > Press

Attended transfer

Press the "Hold" key > Dial the number of the third party > Press > When the phone is answered, announce the call you intend to transfer > Press the "Transfer" key, followed by .

Forward call

Press "Menu" > "Call features" > "Call Forwarding" > "Forward All" > "Target when Forwarding" > Enter target phone number > "Enable Forwarding" > Choose "Yes".

Hold and resume

Hold call

Press .

Resume call

Press again.

Conference

Establish

Call the first participant > Press > Call the second participant > Press

Disconnect

Press to put the two participants on hold.

Voicemail

Retrieve new message

Press "Retrieve".

Phone information and utilities

IP address & firmware version

Press "Menu" > "Maintenance" > "System Info".

Access web user interface

Enter your phone's IP address in the web browser.

Reboot

Press "Menu" > "Maintenance" > "Reboot"

Unsupported Features

External directories: LDAP and Contact directory functions are currently not supported.

The following features are unsupported as they are managed by the server

• Forward when Busy
• Forward after Timeout
• Do not Disturb