Fusion 3.0 Frequently Asked Questions

Introduction

The UC Template is a modular solution for IP-telephony and Unified Communications. The solution is based on open standards and is very efficient from an operational point of view. The UC Template is software delivered as a service (SaaS). Updates and a water-proof disaster recovery pack (automated and guaranteed back-up, documentation, redundancy) are included. The solution is most scalable and allows you to effectively respond to the changing communication needs of your organisation. The UC Template is a rich IP-PABX solution, designed to maximize the self-management by IT administrators and end-users. This guide will help you to go through the configuration of your UC Template solution.

Intended audience

This guide is intended for certified engineers only.

Disclaimer

This document is confidential. It is provided for informational purposes only and is not guaranteed to be without errors. Some of the functionalities described may be specific to a device, to an application or to a network. Some features may only be available as optional functionality. Escaux has a policy of continuous improvement and therefore reserves the right to modify this document without prior notice.

Goal of this document

The goal of this document is to have an overview of all Frequently Asked Questions.

FAQ

How to upgrade to UC Template 3 a customer having Fax over IP configured on UC Template 2?

Configure all ATA boxes and fax extensions on the SOP where the fax are coming in (gateway) and enable T.38 for critical fax machines. Note that you can enable T.38 only on 1 of 2 ports.

Fax over MeshSipTrunk is not supported and will not work.

raised on 22/04/2013

How can I use the API

The description of the API can be found here

Which caller ID is shown for external calls forwarded to external ?

• CFU: transferrer (or caller if trunk support Transfer method)
• CFB: transferrer
• Forward to cell phone: no setCallerID (so probably main number)
• Forward to Alternative number: no setCallerID (so probably main number)
• Forward to My Team: no setCallerID (so probably main number)

See the UC Template 3.0 feature list for the up-to-date documentation.

raised on 16/05/2013

How to keep the original caller id for internal calls forwarded to external (CFU, CFB, forward to alternative number,...)?

This will be fixed in UC Template 3.0.5 for CFU.

For CFB the CallerID is currently always set to the transferrer one.

For other kinds of forwards the CallerID is currently never changed.

See the UC Template 3.0 feature list for the up-to-date documentation.

raised on 19/04/2013

How to keep the original caller id for internal calls blind transferred to external?

This is not possible. You should always configure "Set the transferrers caller number".

raised on 15/04/2013