User Guide: Incom ICW-1000G Wifi IP Phone

User Guide: Incom ICW-1000G Wifi IP Phone

1. Handset diagram

2. Basic features

If you want...	Then...
To power on/off the device	Keep pressing for about 3 seconds
To enable/disable the buzzer	Keep pressing for about 3 seconds
To (un)lock the keys	Keep pressing for about 3 seconds
To (un)mute the microphone	Press
To adjust the speaker volume	Press either the UP or DOWN key from the volume side keys

3. Incoming/Outgoing calls

If you want...	Then...
To call a new number	Dial the number with the dial pad ► Press
To call the last dialed number	Keep pressing for about 3 seconds (in standby mode)
To call any of the previously dialed numbers	Press (in standby mode) ► Select the number you want to call from the list with ► Press again
To call any of the previously dialed numbers in "hands-free" mode	Press (in standby mode) ► Select the number you want to call from the list with ► Press
To answer an incoming call	Press
To answer an incoming call in "hands-free" mode	Press
To deny any incoming call	Press
To hang up any ongoing call	Press

4. Call waiting

If you want...	Then...
To put a ongoing call on hold	Press
To take back a waiting call	Press
To answer another incoming call during an ongoing call	Press (puts the 1st call on hold & answers the 2nd one)
To call another number during an ongoing call	Press ► Dial the number with the dial pad ► Press again
To toggle between two ongoing calls	Press (puts the ongoing call on hold and takes back the waiting one)

5. Call transfer

If you want...	Then...
To transfer a call with consultation (Attended transfer)	Press (puts the ongoing call on hold) ► Dial the destination number with the dial pad ► Press
	● If the destination accepts the transfer ► Press left (that is labelled "Menu" in this specific context) ► Select the "Transfer" option from the menu with ► Press
	● If the destination denies the transfer or is unreachable ► Press (hangs up the call with the destination) ► Press (takes back the waiting call)
To transfer a call without consultation (Blind transfer)	Press (puts the ongoing call on hold) ► Dial the destination number with the dial pad ► Press left (that is labelled "Menu" in this specific context) ► Select the "Transfer" option from the menu ► Press

6. Voice mail & call history

If you want...	Then...
To listen to your voice mails or access your voice mail menu	Dial your platform-specific voice mail extension (contact your system administrator if needed) ► Press
To access your call history	Press (in standby mode)
To save or delete a number from your history	Press (in standby mode) ► Select the desired number from the call history list with ► Press left (that is labelled "Menu" in this specific context) ► Select the appropriate option from the menu with

7. Display

Here is the screen as it is displayed when the handset is in "standby mode":

Icon	Meaning
	Handset not connected to any network
	Handset connected to a network with weak signal
	Handset connected to a network with strong signal
	Handset not able to make calls
	A call is ongoing on the handset
	Handset ringer enabled & handset buzzer disabled
	Handset buzzer enabled & handset ringer disabled
	Handset battery is nearly empty (handset is going to power off)
	Handset battery is low (put the hanset on its charging station)
	Handset battery is fully charged

8. First use quick setup (intended to system administrators)

8.1 On the SMP

You can configure the "Incom" phone resource as you do it for any other SIP device, expect for "WiFi settings" where at least one configured SSID is required!
Just make sure that your DHCP server is properly configured (to enable auto-provisioning) by checking the following guide: DHCP server configuration.

8.2 On the handset

This section will describe how to connect the handset to any available wifi network:

The idle screen is displayed
- Press left (that is labelled "WLAN" in this specific context)
Info message displayed: "Searching WLAN network."
The "WLAN Search" screen is displayed with the list of available wireless access points
- Select the SSID of the AP you want to connect and press (that is labelled "Connect" in this specific context)
The "Security Settings" screen is displayed
- Select the AP security amongst the 9 suggested encryption algorithms; Normally, the security type should have been detected automatically and set by default!
  - If the handset is about to connect to a secured wireless network using both WPA-WPA2 mixed, only select the first of them: WPA-PSK
- Press the "down" arrow from
- Input the related AP passphrase
- Press (that is labelled "Connect" in this specific context)
Info message displayed: "Now generating <security_type> PSK. Wait for a while..." (press to skip it)
- If you get an error message at this point or if you don't see the following info messages, then the security settings on the handset itself were misconfigured!
- To start again from a clean environment, you may want to remove the misconfigured AP profile from the handset by following those steps:
  - When on the idle screen, go to the "Phone Settings" by pressing the "down" arrow from
  - Select the "Status" menu with and press
  - Select the "WLAN Profile" submenu with and press
  - Select the misconfigured profile from the list with and press left (that is labelled "Menu" in this specific context)
  - Select the "Delete" option from the contextual menu with and press
  - From now, your misconfigured profile shouldn't appear in the list anymore!
Info message displayed: "Start auto provisioning!" (press to skip it)
Info message displayed: "Restart network." (press to skip it)
Info message displayed: "Now generating <security_type> PSK. Wait for a while..." (press to skip it)
- If you get an error message at this point or if the signal icon has not changed from to , then the security settings of the handset resource on the SMP were misconfigured! (report this issue to your system administrator)