Client requirements

Client hardware requirements

Processor Pentium 4 2.0 GHz or equivalent
Memory 1GB RAM
Hard Disk Space 500MB
Operating system* Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows 8, Microsoft Windows 10 (netDesktop v2.28+), Apple Mac OS X or Ubuntu Linux
Connection IP network connection (broadband, LAN, wireless)
Graphics DirectX 9 compatible video card on Windows
Soundcard (optional) Full-duplex, 16-bit
Webcam (optional) DirectX 9 compatible webcam on Windows OS

  • On Ubuntu, video chat is currently unsupported.
  • On Ubuntu, quick number option is currently unsupported.
  • On Mac OS X, quick number option is currently unsupported.
  • Microsoft Windows 8 does not support plug-ins in the Start screen and therefore net.Desktop will not run in the Start screen. You will have to switch to the Desktop screen to run net.Desktop.

Operating system requirements

  • Local firewall disabled or open to allow ports and traffic mentioned in the previous section.
  • QoS DSCP video packet tagging on Windows Vista and beyond requires admin privileges. This is not required on Windows 2000/XP, Mac OS X or Linux. See Microsoft KB 248611.
  • Permission to create application data folder in users home directory: e.g. C:\Users\username\.escaux on Windows Vista and Windows 7, /home/username/.escaux on linux and /Users/username/.escaux on MacOS X. This folder is used for caching of contact information and storing application preferences.

Network and Server requirements

Network and SOP requirements are listed on net.Desktop administration guide.
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