Application Note: net.Desktop deployment

Preface

Client Requirements

The netDesktop client requirements can be found here

Other Requirements

• If callflow *234 does not exist then import the callflow from the template sop (needed for Attended Transfer). This callflow is linked to the API (see API release note).
• In order to benefit from the SMS sending and receiving service, make sure to implement the SMS gateway application note.

Modules

• API module version 2.25+
• Asterisk-1.2x module version 2.21
• net.Desktop 2.22 build
• Application Management Server 2.1
• Unified Communication Model 1.0
• VMXML 1.1 or higher
• System Status, version 2.x or higher

SMP Webinterface

• Version 1.3.0 or higher
• If this is not the case, please ask ESCAUX Support to perform an upgrade.

Known issues

• No popup is displayed when the callerid starts with a '+' character. This is the case for a select number of sip trunk providers.
• When SIP reinvite is enabled in the asterisk module, the netDesktop call consultation doesn't work.

Configuration

The following tasks must be performed at the SMP:

• Create an individual account
• Create a net.Desktop resourceID
• Create an association between the account and the resource ID

Create an individual account

You need to create an account, which can be used by the user to login in the net.Desktop application.

Please, be sure that you have 1 account per net.Desktop instance. All extensions owned by a net.Desktop user must be visible.

Link the user to the phone extension

You need to set the owner of the phone extension to the user newly created.

Create the net.Desktop resourceID

net.Desktop need its own resourceID like any phones to works on the SOP and this is where all the parameters can be set for a particular net.Desktop account.

• Click 'Add'
• Select 'net.Desktop X100', 'net.Desktop X300' or 'net.Desktop X500' ( Advanced functionality like video and instant messaging is only available in the X500 client)
• Click 'Create'
• Consult the Resource Reference Guide to learn more on how to configure the net.Desktop resource

Permissions

Create an association between a User account and a net.Desktop resource.

• Step 1: create the association

• Step 2: select the fields that individual net.Desktop users may change and press 'Save'. All unselected fields will appear as unwriteable by the net.Desktop user via the net.Desktop preferences interface.

Re-assignment

In case of re-assignment of one net.Desktop resource, only the permission has to be adapted:

• The permission may be modified by clicking the "Change" icon (first one of the line).

• For all impacted extensions, adapt the owner field by clicking the "Change" icon (first one of the line).
• Apply changes

Troubleshooting

If the login window disappears without warning, check that the user has the permissions for the netDesktop correctly set (Resource > Desktop Applications).