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UC Template 2.1
Project information
End user information
Phones
Polycom
Aastra
Applications
Technical information
- administratorguide.pdf: Administrator guide
- Release notes & upgrade procedure
- Zeroconf guide
FAQ
| Question | Answer |
|---|---|
| In advanced reporting called numbers shows the extension of the outgoingCallCatcher. How to correct that ? | Upgrade the SyncCDRDB task to version 1.17.0 |
| How can I avoid having a Second Action? | At this moment, it is not possible to not have a Second Action in the user/manager profiles. "Ring forever" does not exist. This has been done for 2 reasons: It is not possible to make a phone ring for a long time due to limitations in the ISDN protocol (most operators cut the call after 60 seconds of ring time) and because of the user experience (why would we want to make someone wait longer than the current maximum 5 minutes). Workaround 1: you can configure the Second Action with Personal Menu and disable every option. Workaround 2: you can redirect to a new extension (defined in my team number) where you configure a callflow with busy action (This should be used with care as its only purpose is to mimic behavior from classical telephony that does not comply with UC behavior) |
| If the First Action is "play busy message" or "play holiday message", is the Second Action executed ? | Yes always |
| How to forward calls to a mobile phone? | You can configure your extension to forward all calls (first profile parameters section). There is no way to forward calls in First Action. |
| How to record the busy and holiday message involved in First Action? | As these messages are built-in, there is no way to change them |
| Why are some callflows are not editable? | With the UP model,each callflow is associated with the cost of the highest action in the callflow. But with this method, nearly all standard configuration callflows should be advanced and the objective is not to increase the price. We so have a mechanism to fix the "price" of a callflow but when this mechanism is used, the callflow is freezed in order to avoid to use it for unauthorized actions. Only the Escaux superadmin has access to that. |
| How to configure speeddials? | Directory storage should always be set to local in the resource's configuration. If users want to add speeddials, this can be configured on the phone itself. |
| How to have dynamic queue members the same penalty than permanent members? | That's not possible in Template 2. That feature should be available in Template 3 |
| How to configure the reception number used in Personal Menu? | If the main number is not configured on the extension 1000, create a speeddial extension 1000 which redirect to the main number |
| Which callerID is shown for external calls forwarded to external? | The callerID is not modified so the number will probably be the shadow number of the line |
| Which callerID is shown for internall calls forwarded to external? | The callerID of the initial caller |
| Why does not the Corporate Directory on Polycom return any result? | This has been fixed in Template 2.1.1 |
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