Description: 2-day Advanced Administrator Training at Escaux 3 pers

Document description

• Escaux Code: XCR011
• Document type: Item description

Description

This item is exactly the same as XCR010, but for 3 persons.

Target audience

The administrator training for the Escaux Unified Communication Solution (UCS) is targeted at the administrators of the end solution. They will learn basic tasks like adding and modifying users and phones, but also study the UCS solution in-depth with an architectural overview and the powerful callflow system to modify and add services and functionality.

Goal of the training

This training gives the participants an overview of the management and administration of an Escaux UCS solution deployment. The training starts with a high level overview of the architecture and components of a UCS deployment, continues with a detailed description of each of the components that the solution uses and concludes with a number of troubleshooting examples. After the training, the participant is able to independently manage an Escaux UCS deployment and to reference online documentation for more information about specific items he encounters in his management tasks.

Contents of the training

In an interactive session, several topics will be handled both in theory as well as with sufficient examples to demonstrate all aspects of the subjects covered. The training starts with an introduction into basic concepts and architectural principles.

Introduction and architecture

The Escaux UCS solution has a unique architecture that is highlighted and studied in-depth in the initial part of the training. To make sure the level of base knowledge of IP telephony is equal between all participants, the course also provides a general explanation of IP telephony concepts.

• Escaux UCS Architecture
  • Principles
  • Network Topologies (Single Site, Multi-site, ...)
  • Firewall requirements
• IP Telephony Concepts
  • IP Telephony Protocols
  • Codecs
  • Connectivity

General administrative actions

Escaux UCS administration has a specific approach that is dictated by the solution's architecture. Base knowledge therefore includes the generic approach of modifying the system and applying these changes to your solution. Other basic administrative concepts are handled in detail in this section and provide the building blocks for the following sections.

• Mass Deployment
  • Escaux SOP Hardware
• Appliances
  • IP Phones
  • Interface cards
  • Others (Simbox, Channel bank)
• Escaux UCS Administration
  • User Management
  • Call flows
  • Call routing
  • Resources (IP phones, queues, prompts, ...)
  • Reporting
  • External & Internal Routing

Escaux UCS API

Another way to execute administrative tasks on the Escaux UCS solution is to use the API. This training provides a short overview with a number of examples. The application integration training describes the API in more detail.

• Escaux UCS API introduction
  • API Overview
  • API Usage examples

Troubleshooting training

As a final round-up of administrative tasks for the Escaux UCS solution, the training concludes with a number of examples on troubleshooting problems with an existing solution deployment. By using concrete cases, the trainees get a chance to apply the knowledge they just acquired and to think about creative approaches to the Escaux UCS solution management. The expert training describes troubleshooting the solution in more detail.

• Escaux UCS Service Assurance
  • UCS Service Assurance tools
  • IP phone troubleshooting
  • Callflow troubleshooting
  • ISDN troubleshooting
  • Voicemail-to-email troubleshooting

Related info

Topic:	Name:	Type of doc:
XCR006	1/2 day Basic Administration Training (excl travel)	Item description
XCR007	1/2 day net.Console Training (excl travel)	Item description
XCR008	1/2 day Train the Trainer (excl travel)	Item description
XCR009	1/2 day net.Supervisor Training (excl travel)	Item description
XCR010	2-day Advanced Administrator Training at Escaux 1 pers	Item description
XCR011	2-day Advanced Administrator Training at Escaux 3 pers	Item description
XCR015	1-day Application Integration Training at Escaux 1 pers	Item description
XCR018	1-day Application Integration Training at Escaux 3 pers	Item description

About Escaux UCS

Escaux has developed the Unified Communication Solution as a modular solution based on open standards. Escaux UCS offers companies an easy-to-use platform with high operational efficiency. This guarantees increased efficiency, both for the users as well as for the administrators. Because of the modularity, an Escaux UCS solution is typically cheaper than solutions based on an IP PBX, while retaining configuration-to-measure advantages over a Centrex solution. As a result, Escaux UCS offers very high value for money in a future-proof solution, while offering market beating performance. Its high configurability, even for international multi-site setups, means cost saving opportunities on any level in your company.

About Escaux

Founded in 2004, Escaux has become a worldwide reference in Unified Communications platforms for fixed line, mobile and military satellite operators. The Escaux Unified Communications Solutions are future proof and built on a modular technology with respect for open standards. The extremely powerful and patented Escaux technology enables operators, from within one Service Creation Environment, to address any possible market segment (SOHO, Small & Mid-Size Enterprises, Corporate) with any possible deployment architecture (on-site, hybrid cloud, pure cloud). Headquarters are based in Waver (Brussels), in the centre of Europe.